Nextiva Voicemail Security Tips

Phishing is the practice of sending emails that appear to be from a reputable company to get recipients to provide personal information. These emails attempt to get the recipient to click on malicious links that may install malware or steal user credentials. It is a persistent issue across email platforms, and we want to help our customers avoid becoming victims.

If a fraudulent email or text message that appears to be from Nextiva or any other company is suspected, follow these steps to ensure your safety:

  1. Before opening any emails from companies, we recommend verifying the sending address to make sure it is from a legitimate domain. For example, Nextiva’s Voicemail Service emails will always come from
  2. Nextiva’s Voicemail Service email notifications do not contain graphics or a hyperlink. Nextiva Attachment emails only contain a subject line of text containing the Caller ID of the calling party and a .wav attachment of the message. Nextiva Alert emails will only contain the subject line of text containing the Caller ID.

Example Subject Line: Voice Message Attached from 8002857995 – NEXTIVA.

Verify Sender Address and Link Address


Always verfiy the sender’s email address and hover over any links to verify the domain is The safest way to check voicemail is to log in to the Nextiva App, check voicemail directly from a Nextiva desk phone, or login to the Nextiva Voice Portal and listen to voicemail through Nextiva’s secure portal. 

 Please contact our Amazing Service Team at (800) 285-7995 or email for additional assistance.

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Updated on September 26, 2019

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