An unauthorized Port-Out (also known as a “slam”) occurs when a number has ported out to a new carrier without proper authorization from the business owner. In order to ensure a successful port, Nextiva requires all customers to obtain legal and valid authorization from the business owner as part of each port request made.
If a customer believes a number has ported out without valid authorization, the Nextiva Porting team will work with the other carrier to decide the validity of the request and, if the port was not authorized, return the number as quickly as possible.
Report potential unauthorized ports to the Nextiva Support Team by emailing our Porting department at firstname.lastname@example.org.
IMPORTANT: Any unauthorized ports shall be reported to Nextiva within 24 hours of the occurrence, but no more than two weeks after the occurrence. Any unauthorized port out request brought to Nextiva’s attention over 30 days cannot follow the standard “slam” procedure. An unauthorized port request that is older than 30 days cannot be worked as a “‘slam”.
Things to keep in mind:
- Numbers are authorized based on the new carrier’s criteria of validation.
- Despite validation efforts that are taken by carriers, mistaken or unauthorized porting may still occur.
- Typical turnaround time is 24 hours, however, there can be times that the process takes longer. Nextiva will always do our best to resolve these issues in a timely manner.