Helpful Guides, Tutorials, Videos, & FAQs

Nextiva Voice Analytics: Creating Custom Groups

Creating custom groups is a great way to look at data for a group of selected users or locations to...
Nextiva Voice Analytics: Scheduling Reports

Reports provide business-critical data to help companies identify what strategies are working and which ones need more attention. For example,...
Nextiva Voice Analytics: Creating Custom Dashboards

Nextiva understands that business needs vary from company to company. While Nextiva Voice Analytics offers a variety of configurable dashboards...
Nextiva Voice Analytics: Determining staffing needs

How can a company determine its staffing needs? Being short-staffed prevents businesses from growing, while being overstaffed can drive up...
Nextiva Voice Analytics: Creating Custom Reports

Nextiva understands that business needs vary from company to company. While Nextiva Voice Analytics offers configurable reports that display important...
Nextiva Voice Analytics: Improving Customer Experience

Improving call center performance extends beyond quantitative improvements such as making or answering more calls, closing more sales, and resolving...
Nextiva Voice Analytics: Assessing Recorded Calls

Capturing and evaluating calls help organizations adhere to business values and improve the customer experience. Companies can use evaluation results...
Nextiva Voice Analytics: Increasing Data Transparency in the Workplace

How can companies increase data transparency in the workplace? Transparency connects employees with relevant data that empowers them to achieve...
Nextiva Voice Analytics: Improving Call Efficiency

How can companies improve call efficiency? Less time spent on calls not only improves customer satisfaction but also increases employee...
Nextiva Voice Analytics: Promoting Teamwork

How can companies promote teamwork? Teamwork encourages employees to work together and share ideas and best practices. For example, in...
Nextiva Voice Analytics: Determining Which Employee to Promote

How can companies fairly determine which employee to promote or move from part-time to full-time employment? When considering advancing employees,...
Nextiva Voice Analytics: Managing Call Volume and Spikes

How can companies keep up with spikes in inbound call volume? Support call centers often encounter times when call volumes...
Nextiva Voice Analytics: Determining When to Run an Advertisement

When should companies run advertisements? Companies want to run ads when they can reach the most people in order to...
Nextiva Voice Analytics: Tracking Key Performance Indicators for Sales Teams

A successful business requires building a sales team that possesses the skills and knowledge to perform effectively. How can a...
Nextiva Voice Analytics: Tracking Key Performance Indicators for Support Teams

A successful business necessitates building a support team that possesses the skills and knowledge to perform effectively. How can a...

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