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Do you have a special holiday promotion you want customers to know about? Will your office be closed over the holidays? Fill out this form for a schedule change. Also, check out these helpful tips for ensuring seamless business communication during the holidays.

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Set up a menu to greet and direct callers.

  • Nextiva Voice Analytics: Identifying Where Advertising Campaigns Are More Effective

    How can companies identify where their advertising campaigns are most effective? Companies want to know where their marketing efforts generate...
  • Nextiva Voice Analytics: Evaluating Employees for Coaching and Development

    How can companies efficiently evaluate employee performance? Companies want to optimize call handling to improve customer experience and increase customer...
  • Nextiva Voice Analytics: Identifying business growth

    How much is a business growing from one period to another? Identifying growth can help businesses balance their inventory, staffing,...
  • Nextiva Voice Analytics: Identifying Potential New Business in a Given Time Period

    How much potential new business did the company receive in a given time period? Companies want to know if they received...
  • Transferring Calls from a Poly VVX 501/601

    Two transfer options are available during an active call: A warm transfer (attended) allows users to speak privately with the receiving...
  • Creating a phone menu

    Set up an auto attendant menu for callers and customize the inbound call flow to fit your business needs best....
  • Nextiva Voice Analytics: Improving Low Team Performance

    What can companies do when a team underperforms? Many companies form multiple teams that perform the same function, but one...
  • Nextiva Voice Analytics: Improving Low Individual Performance

    What can companies do to help employees who underperform? Increasing the performance of these employees would optimize business. For example,...
  • Transferring calls from a Poly VVX 150/250/350/450

    Two transfer options are available during an active call: A warm transfer (attended) allows Users to speak privately with the receiving...
  • Nextiva Voice Analytics: Tracking the Performance of Multiple Locations

    Companies that manage multiple locations face the challenge of tracking the performance of each location. Since visiting each location frequently...
  • Nextiva Voice Analytics: Motivating and engaging employees

    How can businesses motivate and engage employees? When employees are motivated and engaged, they perform better. Companies can drive employees...
  • Nextiva Voice Analytics: Evaluating the Effectiveness of Advertising Campaigns

    How can companies evaluate the effectiveness of their advertising campaigns? Companies want to know whether or not their advertising efforts...
  • Troubleshooting call recording

    Call Recording files are archived for up to six months and are easily accessed or downloaded using the Nextiva call...
  • Troubleshooting Panasonic KX UTG 200B Statuses and Errors

    Troubleshooting Panasonic KX-UTG 200B® Statuses and Errors Below are common statuses and error messages for the Panasonic KX-UTG 200B. This...
  • Uploading auto attendant greetings to Nextiva Link

    Customize an Auto Attendant Greeting by uploading an audio file within your Nextiva Link portal. For instructions on how to...
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