Helpful Guides, Tutorials, Videos, & FAQs

Nextiva Voice Analytics: Evaluating Employees for Coaching and Development

How can companies efficiently evaluate employee performance? Companies want to optimize call handling to improve customer experience and increase customer...
Nextiva Voice Analytics: Identifying business growth

How much is a business growing from one period to another? Identifying growth can help businesses balance their inventory, staffing,...
Nextiva Voice Analytics: Identifying Potential New Business in a Given Time Period

How much potential new business did the company receive in a given time period? Companies want to know if they received...
Transferring Calls from a Poly VVX 501/601

Two transfer options are available during an active call: A warm transfer (attended) allows users to speak privately with the receiving...
Creating a phone menu

Set up an auto attendant menu for callers and customize the inbound call flow to fit your business needs best....
Nextiva Voice Analytics: Improving Low Team Performance

What can companies do when a team underperforms? Many companies form multiple teams that perform the same function, but one...
Nextiva Voice Analytics: Improving Low Individual Performance

What can companies do to help employees who underperform? Increasing the performance of these employees would optimize business. For example,...
Transferring calls from a Poly VVX 150/250/350/450

Two transfer options are available during an active call: A warm transfer (attended) allows Users to speak privately with the receiving...
Nextiva Voice Analytics: Tracking the Performance of Multiple Locations

Companies that manage multiple locations face the challenge of tracking the performance of each location. Since visiting each location frequently...
Nextiva Voice Analytics: Motivating and engaging employees

How can businesses motivate and engage employees? When employees are motivated and engaged, they perform better. Companies can drive employees...
Nextiva Voice Analytics: Evaluating the Effectiveness of Advertising Campaigns

How can companies evaluate the effectiveness of their advertising campaigns? Companies want to know whether or not their advertising efforts...
Troubleshooting call recording

Call Recording files are archived for up to six months and are easily accessed or downloaded using the Nextiva call...
Troubleshooting Panasonic KX UTG 200B Statuses and Errors

Troubleshooting Panasonic KX-UTG 200B® Statuses and Errors Below are common statuses and error messages for the Panasonic KX-UTG 200B. This...
Uploading auto attendant greetings to Nextiva Link

Customize an Auto Attendant Greeting by uploading an audio file within your Nextiva Link portal. For instructions on how to...
Transferring a call on a Panasonic KX TGP600

There are two types of call transfers—a warm transfer (attended), and a blind transfer (unattended). Choose warm transfer when you...

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