Helpful Guides, Tutorials, Videos, & FAQs

Transferring a call on a Panasonic KX TGP600

There are two types of call transfers—a warm transfer (attended), and a blind transfer (unattended). Choose warm transfer when you...
Assigning and Configuring a VTech Phone

The following instructions are designed to be compatible with the below VTech phones: VTech VSP715 VTech VSP725 / VSP726 VTech...
Registering a VTech VSP601 cordless handset to the VTech VSP600 base station

The steps below detail instructions for registering/deregistering for the pictured cordless handset.For instructions to register a cordless desk-set, click here....
Nextiva Voice Analytics: Determining Hours of Operation

How can a company determine the best hours of operation? When choosing business hours, companies want to craft their schedules...
Nextiva Compatible Routers

Most routers work with Nextiva’s network after entering the Nextiva firewall rules, while some routers require further configuration. Nextiva’s Amazing...
Manually upgrading Nextiva Unity desktop

In the event that an update fails to apply automatically when you restart Nextiva Unity, check to make sure that...
Directed call pickup

Directed call pickup allows a user to pick up an incoming phone call on another user’s extension using a feature...
How to forward a voicemail to another extension’s mailbox

Your Nextiva service allows you to transfer a voicemail from your mailbox to another extension’s mailbox with a few simple...
Unassigning a License in the Nextiva Voice Portal

When a User no longer needs access to a feature, the Administrator can remove the license from a specific User...
Provisioning a Nextiva X 835

If you purchased your new phone(s) directly from Nextiva, you are all set! You should be able to make...
Filtering report data in NextOS Analytics

Filtering data in reports limits the results to a subset of information. For example, an analyst may want to create...
Modifying the metric tile element on dashboards in NextOS Analytics

Modify the metric tile element to change its appearance on the dashboard while modifying a dashboard or while creating one...
Deleting dashboards in NextOS Analytics

Delete a dashboard from the list of custom dashboards on the Dashboard Builder view. Visit nextiva.com, and click Client Login...
Duplicating dashboards in NextOS Analytics

Create a copy of an existing dashboard and begin editing it immediately to create another custom dashboard. Visit nextiva.com, and...
Configuring dashboard settings in NextOS Analytics

Configure the dashboard settings to publish the dashboard to a specific location. Specify how the dashboard will be shared. Share...

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