Directed Call Pickup allows a User to pick up an incoming phone call on another User’s extension using a Feature Access Code.
For example, if Adrian is receiving a call, Morgan can enter a Feature Access Code and answer Adrian’s phone. A Call Pickup Group is required before use.
- While another phone is ringing, pick up your phone, and dial *97.
- Enter the extension of the User whose phone is ringing. The call will automatically be answered.