Directed Call Pickup

Directed Call Pickup allows a User to pick up an incoming phone call on another User’s extension using a Feature Access Code.

For example, if Adrian is receiving a call, Morgan can enter a Feature Access Code and answer Adrian’s phone. A Call Pickup Group is required before use.

  1. While another phone is ringing, pick up your phone, and dial *97.
  2. Enter the extension of the User whose phone is ringing. The call will automatically be answered.


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Updated on July 17, 2019

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