Helpful Guides, Tutorials, Videos, & FAQs

Setting up call recording

Record all incoming and outgoing calls and set up call recording announcements to inform the caller they’re being recorded. All...
Setting up simultaneous ring

List as many as 10 additional phone numbers or extensions to ring when receiving a call. These may be other...
How to set up sequential ring

Sequential ring allows you to ring up to 5 numbers sequentially after your primary number receives a call. These may...
Setting up call forward selective

Forward calls based on a specified schedule and phone number(s), including any private or unavailable numbers Choose the image that...
How to set up call forward unanswered

Automatically forward unanswered calls to any phone number or extension after a defined number of rings. Choose the image that...
How to set up call forward busy

Forward all incoming calls to a different phone number or extension when you are busy on a call or do-not-disturb...
Setting up call forward always

Automatically forward all incoming calls to any number, such as a phone number, voicemail, or extension. Choose the image that...
Creating an auto attendant

Choose the image that looks most like your screen once logged in. olderversion An Auto Attendant allows incoming calls to...
How to set up pre alerting announcements

Choose the image that looks most like your screen once logged in. olderversion Play an announcement for callers to hear...
Setting up music on hold

Choose the image that looks most like your screen once logged in. Music on Hold allows you to upload an audio...
Setting up instant group call

Choose the image that looks most like your screen once logged in. Instant Group Call allows Administrators to instantly start a...
Troubleshooting group paging

Group Paging is a way for users to page a group of other users via the speakerphone on the phone....
Group paging

Choose the image that looks most like your screen once logged in. Page a group of users via the speakerphone using...
How to access enhanced call logs

Choose the image that looks most like your screen once logged in. olderversion Enhanced Call Logs give Administrators vital information...
Adding agents to a call center

Adding agents to a call center allows users to accept incoming calls from the assigned call center queue. Before adding...

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