Setting Up Simultaneous Ring

 

Simultaneous ring allows you to ring multiple phones or extensions simultaneously when someone calls the user’s number. These phones can be other phones in the office, or remote phones such as cell phones. Follow the steps below to set up this feature.

 

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS home page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Users at the top of the page, then select Manage Users.
    Manage Users
  4. Hover your cursor over the name of the User that needs Simultaneous ring configured, and click the pencil icon to the right.
    User Edit
  5. Scroll down and click the Mobility section.
    Mobility Options
  6. Click the pencil icon to the right of the Simultaneous ring feature.
    Simultaneous Ring Edit
  7. Enter the required information as indicated below:
    • Do not use simultaneous ring if I’m on a call: check this box to have calls ring only on the user’s phone if it is currently in use.
    • Phone number: this is the extension or phone number that will ring simultaneously with the user’s desk phone.
    • Answer confirmation: check this box to require the recipient to press a key on their phone to accept the call. This can be used to prevent calls from going to the voicemail box of one of the simultaneous ring phone numbers.

    Simultaneous Ring Options

  8. Click the green Save button at the bottom of the Simultaneous ring menu. A pop-up window appears indicating that simultaneous ring has been updated.
    Confirmation Popup
  9. Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the setting to ON.

 

Specifying Criteria

Simultaneous ring also allows you to specify criteria for when the other phone numbers should ring simultaneously. For example, if you have Simultaneous ring setup to ring your desk phone and your cell phone, a schedule can be applied to the Simultaneous ring feature so that calls only ring to your cell phone during business hours. Follow the steps below to set this up:

  1. Click the plus sign below the green Save button on the Simultaneous ring menu.
    Selective Criteria
  2. Enter the desired information as indicated below:
    • Name: this is a descriptive name for the criteria. If applying a schedule so calls only ring simultaneously to another number during business hours, then use “Business Hours” as the name.
    • Don’t use simultaneous ring: this setting specifies whether the criteria should be used to ring the other phones simultaneously, or not ring the other phone numbers simultaneously.
    • Time Schedule: this is the schedule that will be used to ring the other phone numbers simultaneously, or not ring the other phone numbers simultaneously, depending on whether the Don’t use simultaneous ring check box is selected.
    • Holiday Schedule: this is the holiday schedule that will be used to ring the other phone numbers simultaneously, or not ring the other phone numbers simultaneously, depending on whether the Don’t use simultaneous ring check box is selected.
    • Any phone number: this specifies whether calls from any phone number should ring simultaneously to another phone numbers, or not ring simultaneously to another phone number, depending on whether the Don’t use simultaneous ring check box is selected.
    • Following phone numbers: this specifies whether calls from certain phone numbers should ring simultaneously to another phone number, or not ring simultaneously to another phone number, depending on whether the Don’t use simultaneous ring check box is selected.
    • Any private number: this specifies whether calls from private phone numbers should ring simultaneously to another phone number, or not ring simultaneously to another phone number, depending on whether the Don’t use simultaneous ring check box is selected. This field is only visible if the Following phone numbers radio button is selected.
    • Any unavailable number: this specifies whether calls from unavailable phone numbers should ring simultaneously to another phone number, or not ring simultaneously to another phone number, depending on whether the Don’t use simultaneous ring check box is selected. This field is only visible if the Following phone numbers radio button is selected.
    • Specific number: this specifies whether calls from certain phone numbers should ring simultaneously to another phone number, or not ring simultaneously to another phone number, depending on whether the Don’t use simultaneous ring check box is selected. If multiple numbers need to be entered, click the plus sign next to the Specific number text box. This field is only visible if the Following phone numbers radio button is selected.

    Simultaneous Ring Options

  3. Click the green Save Criteria button toward the bottom of the Simultaneous ring menu. A pop-up window appears indicating your simultaneous ring criteria has been added.
    Confirmation Page

Need additional help? Click here.
Updated on November 6, 2019

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