Helpful Guides, Tutorials, Videos, & FAQs

Setting up priority alerts

Priority Alerts is a service which can make your phone ring differently based on specific call information, such as the...
How to edit or disable priority alerts

Priority Alerting is a service which can make your phone ring differently based on specific call information, such as the...
Supported file types for music on hold

Customize and upload an audio file to play for callers while they are on hold, waiting in queue, or being...
How to modify group paging

Group Paging is a way for users to page a group of other users via the speakerphone feature on your...
Setting up call waiting

Receive additional calls while on an active call by enabling call waiting. Choose the image that looks most like your...
How to disable call parking

The Call Park service allows users to park a call against a member of their group so that any other...
How to disable call notify

Call Notify allows an email to be triggered when a user receives a call. The user will receive an email...
Print call history

Call History Reports are a great way to see all incoming and outgoing calls for your users. Your account administrator...
Disable anonymous call rejection

Anonymous Call Rejection prevents callers from reaching you if they are blocking their caller ID or presenting a private number....
Updating voicemail PIN

Choose the image that looks most like your screen once logged in. Update voicemail PIN as a user (NextOS) From...
How to access call group voicemail

When no one in the Call Group is available, Nextiva Voice can route calls to the call group’s voice mailbox....
Shared Call Appearance

Shared Call Appearance is a feature that allows you to have more than one device assigned to your user account....
Setting up Remote Office

Use an alternate number, such as a mobile or home phone number, as the user’s office phone number. To make...
Setting up Nextiva Anywhere

Make and receive calls from your mobile phone or home phone, just like you would from the office with Nextiva...
Creating a Call Group

Choose the image that looks most like your screen once logged in. olderversion Call Groups (sometimes called Hunt Groups) route...

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