Setting Up Nextiva Anywhere

Nextiva Anywhere allows you to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voicemail box, and a unified set of features.  You can now leave the office without leaving your business behind, or having to give out personal phone numbers. 

Users benefit from a common business calling experience across all devices. This capability allows you to dial colleagues with a four-digit extension from your mobile, or transfer calls taken on the Nextiva Anywhere device to another colleague, as well as put callers on hold and record calls for remote employees and road warriors.

Once activated, calls to your direct extension, or any Call Group or Call Center Queue you are included in, will ring your Nextiva Anywhere number, most commonly a cell phone.  There may be a delay up to a few seconds while we attempt to reach your mobile device, depending on your service and reception.

 

NOTE: Nextiva Anywhere requires a Business Communication Enterprise license. Please call our Amazing Sales Team at 800.799.0600 to add the Enterprise package to a User. 

 

 

 

 

 

To jump to instructions on configuring and using Nextiva Anywhere, pick a topic below: 

 

Setting up Nextiva Anywhere for Inbound Calls as an Administrator
Setting up Nextiva Anywhere for Inbound Calls as a User
Setting up Nextiva Anywhere for Outbound Calls as an Administrator
Making Outbound Calls Using Nextiva Anywhere
 

 

 

Setting up Nextiva Anywhere for Inbound Calls as an Administrator:

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Users at the top of the dashboard and select Manage Users.

Manage Users

 

  1. Hover over the User you want to configure Nextiva Anywhere for and select them by clicking the User’s name or the Pencil Icon to the right of their name.

Edit User

 

NOTE: If an Enterprise license has already been added to the account, and you need to assign it to your User, click here first.

 

  1. Scroll down to the Mobility section and select it to expand the selection. The first option here is Nextiva Anywhere. Click Nextiva Anywhere to expand.

Mobility Section and the Nextiva Anywhere Selection

 

  1. Click the Plus (+) sign (above the Save button) to begin configuration.

Begin Configuration

 

  1. Fill in the Description and Phone Number.
  2. Once you click Save, your profile will update and Nextiva Anywhere will be activated. To add additional Anywhere numbers/locations, click the Plus (+) sign and follow the above steps again.

Mobility Save Option

 

NOTE: When a call comes in and a cellular device is configured with Nextiva Anywhere, to prevent your business call from routing to your cellular voicemail, select Advanced Settings and ensure Answer Confirmation is checked. This setting will prompt the cellular device to press a key to answer the call. If the Nextiva system does not receive a key input and the call is not answered, the call will go to the business voicemail instead.

 

 

 

Setting up Nextiva Anywhere for Inbound Calls as a User:

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Dashboard, select Features at the top of the page, or All Features located at the bottom of the page.

Features Selections

 

  1. The Mobility section will be at the top of the list. Select Mobility. The first option here is Nextiva Anywhere. Click Nextiva Anywhere to expand.

Mobility Section and the Nextiva Anywhere Selection

 

  1. Click the Plus (+) sign (above the Save button) to begin configuration.

Plus Sign

 

  1. Fill in the Description and Phone Number.
  2. Once you click Save, your profile will update and Nextiva Anywhere will be activated. To add additional Nextiva Anywhere numbers/locations, click the Plus (+) sign and follow the above steps again.

Mobility Save Option

 

 

Setting up Nextiva Anywhere for Outbound Calls as an Administrator:

  1. Visit www.nextiva.com, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Locations and select Manage Locations.

Manage Locations

 

  1. Hover over the Location to which your User belongs, and click the Pencil icon.

Edit Location

 

  1. From the next screen, scroll down to Location Features and click to expand.

Location Features

 

  1. Click Nextiva Anywhere from the list to expand the section. This will open the Location-level settings for Nextiva Anywhere and the Outbound calling feature.

Nextiva Anywhere Selection

 

  1. Click the Plus (+) sign to begin.

Begin Configuration

 

  1. Fill in the required information, making sure you assign a phone number from the drop-down list.
  • Enter a name in the Name text box – this is not shown when making calls.
  • Enter a first and last name in the Calling Line ID Last Name and Calling Line ID First Name text boxes. You do not need to enter your name. You can enter the company name if you prefer.
  • Choose a phone number and extension number.
  • Next, you can assign a Department (not required) and time zone.
  • If you would prefer not to enter a Passcode when calling Outbound using Nextiva Anywhere, select the Never Prompt radio button toward the bottom of the screen.
  • Uncheck the Prompt for Passcode check box.
  • All other settings should remain at Default.

 

  1. Click Save to finish and continue.

 

Making Outbound Calls Using Nextiva Anywhere: 

  1. From your Nextiva Anywhere number, dial the number you assigned to your Nextiva Anywhere service when setting up Outbound calling.
  2. If enabled, you will be prompted for a passcode. The default passcode is 0000.
  3. When prompted with the message “Please enter the destination digits”, enter the number you want to call out to using the keypad on your phone.
  4. Your outbound call will appear the same as your Location Outgoing Number, and recipients will not know you are at a mobile location unless you tell them.

Need additional help? Click here.
Updated on November 6, 2019

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