Helpful Guides, Tutorials, Videos, & FAQs

How to Navigate the Call Group Voicemail Box

Call Groups (also referred to as Hunt Groups) allow incoming calls to ring multiple employees on an account. The feature...
Troubleshooting shared call appearance

.chooseScreenMost { display: flex; flex-wrap: nowrap; gap: 15px; } .chooseScreenMost > div{width: 50%;} .chooseScreenMost.topChoice > div:nth-of-type(1){width: 49.3%;} .chooseScreenMost.topChoice > div:nth-of-type(2){width:...
How to Troubleshoot Remote Office

Choose the image that looks most like your screen once logged in. olderversion Remote Office allows you to use a...
Troubleshooting Nextiva Anywhere

Choose the image that looks most like your screen once logged in. Nextiva Anywhere allows you to make and receive calls...
Troubleshooting Call Groups

Choose the image that looks most like your screen once logged in. olderversion Call Groups (also known as Hunt Groups)...
Setting up call forward when unreachable

Automatically route all incoming calls to a non-Nextiva number, such as a cell phone, in the event of a power...
Troubleshooting Call Forwarding Selective

Choose the image that looks most like your screen once logged in. olderversion If inbound calls do not reach your...
How to Troubleshoot Call Forward When Unanswered

Choose the image that looks most like your screen once logged in. If inbound calls do not reach your selected Call...
Troubleshooting call forward when busy

Choose the image that looks most like your screen once logged in. olderversion If inbound calls do not reach your...
Troubleshooting call forward always

.chooseScreenMost { display: flex; flex-wrap: nowrap; gap: 15px; } .chooseScreenMost > div{width: 50%;} .chooseScreenMost.topChoice > div:nth-of-type(1){width: 49.3%;} .chooseScreenMost.topChoice > div:nth-of-type(2){width:...
Setting up busy lamp field

Quickly identify the call status of as many as 50 users using busy lamp field. Choose the image that looks...
Troubleshooting busy lamp field

Troubleshooting Busy Lamp Field in NextOS: If your phone is displaying the users you added to your BLF, but the phone...
How to change the primary number assigned to your Auto Attendant

Choose the image that looks most like your screen once logged in. olderversion Changing the number assignment on the Auto...
How to change the auto attendant greeting

Choose the image that looks most like your screen once logged in. olderversion Customize the Auto Attendant greeting for any...
How to Set up push to talk

Allow users to call specific users and have the phone automatically answer, similar to an intercom. Users with push-to-talk enabled...

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