Troubleshooting call forward always

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Choose the image that looks most like your screen once logged in.

If inbound calls do not reach your selected Call Forward Always number, there are a few things you will want to check in the Voice Portal. 

• Is Do Not Disturb is Enabled? This will prevent all calls from forwarding until DND feature is turned Off.
• If there is no power or Internet connection to your Nextiva phone, the star (*) codes to activate and deactivate Call Forwarding will not work.
• Phones that were manually provisioned may not be able to access the star (*) codes and will have to be forwarded from the Voice Portal.
• Lastly, double-check that the destination phone number is valid and that Call Forwarding Always is toggled on.