Helpful Guides, Tutorials, Videos, & FAQs

Call Center roles

The Call Center is designed to support the requirements of multiple different users and the variety of roles they hold...
How to update the billing address for Nextiva Voice

From the Nextiva Voice Admin Dashboard, users can view an overview of the account, usage details, and billing details. Only...
How to disable call recording

Choose the image that looks most like your screen once logged in. olderversion Call Recording allows you to record your...
Creating employees in Nextiva Link

Nextiva Link is a virtual business phone service that allows you to answer phone calls anywhere you are. The service...
How Can I Ensure the Best Audio Quality?

Call quality is generally affected by your network setup and bandwidth. Often times network issues relating to the Internet Service...
Jitter

Jitter is the variation in the time between data packets arriving, caused by network congestion, or route changes. The longer...
Packet loss

Voice and audio data travel in packets across the Internet. Packet loss occurs when one or more packets of data...
Automatically route calls during a power outage

In the event of a power or internet outage, automatically route all incoming calls to a non-Nextiva number or another...
Setting up a U Verse Router with Nextiva

Problems relating to SIP-ALG: U-Verse service requires customers to use a router that was designed specifically for U-Verse Internet, TV,...
Nextiva Networking Guidelines & Best Practices

Guaranteeing the best audio quality with Nextiva Voice service involves maintaining a stable Internet connection and configuring the local network...
Starting a three way call on a Cisco phone

Follow these steps During an active call, press the CONF soft key on the display screen. The active call will...
What systems are compatible with Nextiva Trunking?

Nextiva can host a variety of different SIP-capable PBX systems. Nextiva cannot directly support any analog-based PBX systems, however, we...
Assigning numbers to a SIP Trunk

SIP Trunking is a non-hosted service offered by Nextiva to set up communication between a local or enterprise PBX to...
Bandwidth requirements with Nextiva Trunking

Upload requirement: 100kb per phone Download requirement: 100kb per phone If the necessary bandwidth requirements are not met, your phone...
How is My Nextiva PBX Usage Billed?

With Nextiva SIP Trunk service, we send a pro-forma invoice to the email address on file five days before the...

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