How to disable call recording

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Call Recording allows you to record your incoming and outgoing calls for review and training purposes. These files are archived for up to six months and are easily accessed and downloaded using the Nextiva Call Recording application, which will need to be set up by a Nextiva Technical Support Representative. Please be aware of the call recording laws in your area.

Disabling Call Recording from the Nextiva Voice Portal:

  1. From the main dashboard, hover over Users at the top of the screen and select Manage Users.
  2.  

  3. Hover your cursor over the name of the user for whom you would like to disable Call Recording, and click the pencil icon to the right.
  4. Select Monitoring, then select the pencil icon to the right.
  5. Click the ON/OFF button and make sure it is set to OFF.


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