Disable call recording

Choose the image that looks most like your screen once logged in.


Call Recording allows you to record your incoming and outgoing calls for review and training purposes. These files are archived for up to six months and are easily accessed and downloaded using the Nextiva Call Recording application, which will need to be set up by a Nextiva Technical Support Representative. Please be aware of the call recording laws in your area.


Disable Call Recording from the Nextiva Voice Portal:

From the main dashboard, hover over Users at the top of the screen and select Manage Users.


Hover your cursor over the name of the user for whom you would like to disable Call Recording, and click the pencil icon to the right.

Select Monitoring, then select the pencil icon to the right.

Click the ON/OFF button and make sure it is set to OFF.

Need additional help? Click here.

Was this article helpful?

How can we help you?
Our team is ready to answer any questions you may have.
Mark C. | with Nextiva since 2018
Nicole S. | with Nextiva since 2018
Aimee R. | with Nextiva since 2017
General support Number transfers

Don't need live help? Submit a ticket instead.