Helpful Guides, Tutorials, Videos, & FAQs

Troubleshooting fax to email

Nextiva vFAX makes faxing on-the-go as simple as sending an email. Nextiva vFAX allows users to quickly send and receive...
Setting up a hoteling guest

Hoteling is a feature typically used when multiple employees use a single device. It is broken into two separate features;...
How to set up a hoteling host

Hoteling is a feature typically used when multiple employees use a single device. It is broken into two separate features;...
Updating credit card information

Choose the image that looks most like your screen once logged in. For instructions on how to change your credit...
Sending faxes

Nextiva offers a virtual fax service at an affordable price. Now you can send faxes via the vFAX Portal, an...
Receiving faxes to multiple emails

You can add up to five additional email addresses where you would like incoming faxes to be sent. You can...
Checking for incoming faxes

Nextiva offers a virtual fax service at an affordable price. Now you can send and receive all of your faxes...
Transferring existing number(s) to a vFAX account

As a Nextiva customer, you can port your existing phone number(s) to use with the vFAX service. Nextiva will be...
Nextiva vFAX billing portal

The Nextiva vFAX billing portal is a separate website from the vFAX portal and is only used for stand-alone vFAX...
Nextiva Link: Call forwarding via an auto attendant

Nextiva Link is a flexible forwarding service packed with features such as Auto Attendants, unlimited extensions, professional voicemail service, and...
What is My Windows 7 Network Location?

If you have Windows 7 or later and find that you are unable to connect to your network, you may...
How to Configure a Tomato Router for the Nextiva Network

Nextiva encourages customers to purchase a router with Tomato firmware. Nextiva recommends 1 Mbps of bandwidth for each phone on...
How to Set Up Phones Not Sold by Nextiva

All devices purchased from Nextiva will automatically be added to NextOS. Devices that are not purchased from Nextiva can be added...
Setting up up barge in exempt

Choose the image that looks most like your screen once logged in. olderversion The Barge-in Exempt feature directly relates to...
Call Center roles

The Call Center is designed to support the requirements of multiple different users and the variety of roles they hold...

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