How Can I Ensure the Best Audio Quality?

Call quality is generally affected by your network setup and bandwidth. Often times network issues relating to the Internet Service Provider (ISP) will rear their head in the form of choppy, hard-to-hear audio, making conversations difficult.

You can test your Internet connection by running a network test.

Nextiva Speed Test will examine:

  • Latency
  • Download speed
  • Upload speed
  • IP address
  • Packet Loss
  • Jitter


Each device used for making and receiving calls requires .1 Mbps (100k) upload and download speed. These tests will show measurements of:

  • Your current Internet speed
  • Packet loss, which should be 0%
  • Ping, which should be 70ms or less
  • Jitter, which should also be below 70ms

If any of these scores exceed the suggested requirements, we recommend contacting your Internet Service Provider to review your options. If you are seeing Packet Loss or excessive Ping, often times an ISP can and will correct this for you. If the issue is bandwidth-oriented, often you can increase your service package for a nominal fee. Of course, we are happy to help answer your questions – For more information please email us at [email protected], Submit a Ticket, or give us call at 800.285.7995.

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