How to set up busy lamp field

Quickly identify the call status of as many as 50 users using busy lamp field. 

Choose the image that looks most like your screen once logged in.

 

Setting up busy lamp field

  1. From the NextOS admin home page, select Users > Actions > Voice Settings Monitoring > Busy lamp field.
  2. Check the Enable Call Park notifications checkbox to see when parking calls against monitored extensions. (optional)
  3. Click Edit monitored users to add/remove users to monitor.

 

 

Setting up busy lamp field

From the Nextiva voice admin dashboard, hover over Users > Manage Users > select the user > Monitoring > Busy Lamp Field.

(Optional) Select the Enable Call Park Notification checkbox to see parked calls on monitored extensions.

Select the user(s) by adding them from the Available Users box to the Monitored Users. Click Save.

To remove users from the busy lamp field, click the remove () icon next to the user. 

Need additional help? Click here.

Was this article helpful?

How can we help you?
Our team is ready to answer any questions you may have.
Mark C. | with Nextiva since 2018
Nicole S. | with Nextiva since 2018
Stefany V. | with Nextiva since 2018
General support Number transfers

Don't need live help? Submit a ticket instead.