How to access call group voicemail

When no one in the Call Group is available, Nextiva Voice can route calls to the call group’s voice mailbox. Access call group voicemail from either a Nextiva phone or a non-Nextiva phone. 

To access call group voicemail from a Nextiva phone:

  1. From any Nextiva phone, dial 9999 or *86.
  2. At the greeting, press the star (*) key.
  3. At the prompt to enter the Mailbox ID, enter the Call group extension number, followed by the # key.
  4. Enter the voicemail PIN. If checking voicemail for the first time, enter the default PIN: 0000, followed by the # key. Change the PIN to a personalized 4-digit number.

     

To access call group voicemail from a non-Nextiva phone:

  1. From a non-Nextiva phone, dial the business phone number.
  2. At the greeting, press the star (*) key.
  3. At the prompt to enter the PIN, press the star (*) key.
  4. When prompted to enter the Mailbox ID, enter the Call group extension number, followed by the # key.
  5. Enter the voicemail PIN. If checking voicemail for the first time, enter the default PIN: 0000, followed by the # key. Change the PIN to a personalized 4-digit number.

 

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