Uploading a common phone list

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Store frequently dialed numbers in the cloud by adding names and phone numbers to a Common Phone List. Administrators can upload a Common Phone List by uploading a .csv file. Common Phone Lists are available on the Group level to deploy to a group of Users or the User level to deploy to a specific User.

NOTE: Not all phones are capable of retrieving a Common Phone List.

Preparing the CSV File

Make sure the .csv file is formatted correctly before uploading. A maximum of 500 contacts can be uploaded at once, with a limit of 10,000 contacts total.

NOTE: A single column of the .csv file can hold a maximum of 50 characters.

Click here to download an example of a .csv file detailing the proper formatting. Make sure to use Notepad or Notepad++ to open the file for correct formatting.



“Jane B Doe”, “301-555-1231”

“Jane M Doe”,”301-555-1232″

“Jane W Doe”, “301-555-1233”

“John B Doe”, “301-555-1234”

“John D Doe”, “301-555-1235”


Uploading the Common Phone List

Before uploading a Common Phone List file, please contact our Amazing Service Team at (800) 285-7995 and let us know to make the needed changes so devices can access the Common Phone List.

From the Nextiva Voice Admin Dashboard, hover over Advanced Routing > Call Center Locations Log In

Once the Configuration Portal launches in a new tab, select UtilitiesCommon Phone List > Import Phone List > Choose File. Locate the desired file and click OK to upload. Verify the phone list appears, then reboot the device. 

Need additional help? Click here.

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