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Holiday Tips

Do you have a special holiday promotion you want customers to know about? Will your office be closed over the holidays? Fill out this form for a schedule change. Also, check out these helpful tips for ensuring seamless business communication during the holidays.

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  • Billing FAQs

    How do I update my credit card? From the NextOS Home Page, click your profile picture or initials at the...
  • Setting up schedules

    Set up a schedule to route calls based on the day and time. For example, add lunch breaks and holidays,...
  • Managing user’s extensions

    Choose the image that looks most like your screen once logged in. Nextiva phones do not require a direct dial phone...
  • Assigning phone numbers to users

    Assign a phone number, extension, and call forward unreachable number. Call forward unreachable allows you to receive calls in the...
  • Reset users password

    A User’s password gives each User on the account their own profile to access their individual settings. They do not...
  • Nextiva Link: How to check voicemail

    Nextiva Link is a fully hosted forwarding service that provides one local or toll-free number, an Auto Attendant, and call...
  • Nextiva Link: Call forwarding via an employee

    Nextiva Link is a flexible forwarding service packed with features such as Auto Attendants, unlimited extensions, professional voicemail service, and...
  • Nextiva Link: Auto attendant audio greetings

    Nextiva Link is a flexible forwarding service packed with features such as Auto Attendants, unlimited extensions, professional voicemail service, and...
  • Nextiva Link FAQs

    Nextiva Link is a flexible forwarding service packed with features such as Auto Attendants, unlimited extensions, professional voicemail service, and...
  • Nextiva Link Minutes policy

    Nextiva Link is a flexible forwarding service packed with features such as an Auto Attendant, unlimited extensions, professional voicemail service,...
  • Nextiva Link Usage policy

    How is usage billed with Nextiva Link? With Nextiva Link, the only usage billing would be charges for going over...
  • Call Center routing adjustment: forced forwarding

    Navigating to Call Center from NextOS (If purchased after Dec. 2020)  Visit www.nextiva.com, and click Login. From the NextOS home...
  • Call Center routing adjustment: night service

    Navigating to Call Center from NextOS (If purchased after Dec. 2020)  Visit www.nextiva.com, and click Login. From the NextOS home...
  • Call Center routing adjustment: stranded calls

    This article focuses on the routing of stranded calls, which happens when all agents have signed out of the queue...
  • Call center routing adjustment: bounced calls

    Bounced Calls occur when an Agent is delivered a call from one of the Queues they have joined, and the Agent...
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