Nextiva Link: How to check voicemail

Nextiva Link is a fully hosted forwarding service that provides one local or toll-free number, an Auto Attendant, and call forwarding options to a third-party device (i.e. a cellular phone). Retrieve voicemail from a cellular or landline phone, the Nextiva Link Portal, or email (requires Voicemail to Email setup). For information on setting up Voicemail to Email on a Nextiva Link account, click here.

NOTE: Nextiva Link accounts differ from Nextiva Voice and NextOS accounts. For instructions on how to check voicemail for other types of voice accounts click here.

Checking Voicemail via a Phone:

  1. Dial the number for the voicemail box where the desired message to retrieve was left.
  2. When the voicemail greeting begins to play, dial **.
  3. Enter the voicemail passcode followed by #. The default passcode is 0000.
  4. Press 1 to listen to new messages.
  1. Visit and click Client Login to log in to the Nextiva Link Portal.
  2. Navigate to Sites > Employees.
  3. Click the blue Login link to the right of the employee that has voicemail to retrieve.
  4. Under the Your Phone section on the left, click Voicemail.
  5. Click the Speaker icon to open or save the .wav
  6. Play the message with any compatible audio player.

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Need additional help? Click here.

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