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Holiday Tips

Do you have a special holiday promotion you want customers to know about? Will your office be closed over the holidays? Fill out this form for a schedule change. Also, check out these helpful tips for ensuring seamless business communication during the holidays.

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  • Call Center routing adjustment: overflow

    Overflow adjusts call routing for callers in the queue by signaling a specified action after a certain time. If a...
  • Uploading announcements for Call Centers

    Navigating to Call Center from NextOS (If purchased after Dec. 2020)  Visit www.nextiva.com, and click Login. From the NextOS home...
  • Call center statistics

    Call center reporting allows administrators and call center supervisors to view the status and statistics of your Call Center’s activity....
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