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Holiday Tips

Do you have a special holiday promotion you want customers to know about? Will your office be closed over the holidays? Fill out this form for a schedule change. Also, check out these helpful tips for ensuring seamless business communication during the holidays.

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Set up a menu to greet and direct callers.

  • Computer traffic

    Computer traffic is the total volume of cells, blocks, frames, packets, calls, messages, or other units of data carried over...
  • Troubleshooting Dropped Calls

    Customers who are experiencing dropped calls can also see symptoms that may include fast busy signals, dead air, and choppy...
  • How to Set Up a Cisco SPA508G with Nextiva

    When setting up a new device on your Nextiva account, the first two steps are to create a User and add...
  • Connecting your Tomato Firmware Router

    Physically setting up your tomato router: The tomato router requires one single Ethernet cable to be plugged from the “Internet...
  • Wireless network and security

    Tomato Wireless Settings Configuration In order to set up wireless access on a Tomato router you will first need to...
  • Tomato Firmware QoS Setup

    QoS (Qualty of Service) Configuration   Initial Preparation In order to set up wireless access on a Tomato router, you...
  • Changing the outbound caller ID

    Outbound caller ID displays the caller’s name and number on the recipient’s phone. A central registry contains the national caller...
  • How to transfer my numbers to Nextiva

    Next steps: Nextiva will be working with one of our hosted carriers to port in your numbers, and they will...
  • Track my shipment

    When you place an order with Nextiva for phones or devices tracking information is sent to the primary email address...
  • Updating the billing email address in Nextiva Voice

    All Nextiva Voice accounts are set up with one primary billing email address. All billing and account updates, including invoices,...
  • Tax information and tax exempt status explained

    Upon receiving your paperless invoice every month, there will be a select few taxes included with your service. Those taxes...
  • Request password reset

    To log in, you will need your Nextiva username and password. Your username can be found in the welcome email...
  • How to Change Your NextOS Administrator Password

    If an Administrator is locked out of the Nextiva Voice portal or does not remember their password, it is possible to...
  • Updating the emergency location aka E911 address

    The emergency location (E911) is the address that the emergency dispatcher sees in the event the user places an emergency...
  • Explaining Roles: Administrator vs. Users

    Administrators and Users have different permission levels, and it is important to note the differences. Users can often only make...
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