Helpful Guides, Tutorials, Videos, & FAQs

Computer traffic

Computer traffic is the total volume of cells, blocks, frames, packets, calls, messages, or other units of data carried over...
Troubleshooting Dropped Calls

Customers who are experiencing dropped calls can also see symptoms that may include fast busy signals, dead air, and choppy...
How to Set Up a Cisco SPA508G with Nextiva

When setting up a new device on your Nextiva account, the first two steps are to create a User and add...
Connecting your Tomato Firmware Router

Physically setting up your tomato router: The tomato router requires one single Ethernet cable to be plugged from the “Internet...
Wireless network and security

Tomato Wireless Settings Configuration In order to set up wireless access on a Tomato router you will first need to...
Tomato Firmware QoS Setup

QoS (Qualty of Service) Configuration Initial Preparation In order to set up wireless access on a Tomato router, you...
Changing the outbound caller ID

Outbound caller ID displays the caller’s name and number on the recipient’s phone. A central registry contains the national caller...
How to transfer my numbers to Nextiva

Next steps: Nextiva will be working with one of our hosted carriers to port in your numbers, and they will...
Track my shipment

When you place an order with Nextiva for phones or devices tracking information is sent to the primary email address...
Updating the billing email address in Nextiva Voice

All Nextiva Voice accounts are set up with one primary billing email address. All billing and account updates, including invoices,...
Tax information and tax exempt status explained

Upon receiving your paperless invoice every month, there will be a select few taxes included with your service. Those taxes...
Request password reset

To log in, you will need your Nextiva username and password. Your username can be found in the welcome email...
How to Change Your NextOS Administrator Password

If an Administrator is locked out of the Nextiva Voice portal or does not remember their password, it is possible to...
Updating the emergency location aka E911 address

The emergency location (E911) is the address that the emergency dispatcher sees in the event the user places an emergency...
Explaining Roles: Administrator vs. Users

Administrators and Users have different permission levels, and it is important to note the differences. Users can often only make...

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