Updating E911 address

The emergency location (E911) is the address that the emergency dispatcher sees in the event the user places an emergency call. If users work remotely, it’s recommended to enter the user’s home address as the user’s emergency location. 

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Updating the E911 address for a location

From the NextOS admin dashboard, select Communication > Phone System > Voice Overview > Manage Locations > Locations.

Hover over the location and select Edit Location

Updating the E911 address for a user

From the NextOS admin dashboard, select Users > Actions > Voice Settings > Emergency Location

 

 

Updating E911 address

Updating the E911 address for a location

From the NextOS dashboard, select Voice > Locations > Manage Locations.

Select the location and click E911 Address

Updating the E911 address for a user

The E911 address can only be modified for the user if they have a primary phone number. Otherwise, the location’s E911 address and phone number will be used.

From the NextOS dashboard, select Voice > Users > Manage Users. Select the user and click E911 Address

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Updated on September 13, 2021

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