Helpful Guides, Tutorials, Videos, & FAQs

Setting Up Custom Music On Hold

Choose the image that looks most like your screen once logged in. olderversion Customize and upload an audio file to...
Latency

Latency is the amount of time it takes a packet of data to move across a network connection. When a...
Bandwidth

In short, bandwidth refers to your network’s capacity to handle Internet traffic. Bandwidth describes the maximum data transfer rate of a network or Internet connection....
What are acceptable uses for Nextiva SIP trunking?

Nextiva reserves the right to periodically review usage levels of unlimited minute service plans to ensure that you are not...
Fax bridge troubleshooting

The Fax Bridge allows an analog machine to work with the Nextiva vFAX service. The Fax bridge must be assigned to...
Setting Up Verizon FiOS with Nextiva

Inability to use Quality of Service (Bandwidth Allocation): Quality of Service is a function within some routers that allows you...
Setting a Static IP for Poly SoundPoint IP Phones

NOTE: This guide is only compatible with the Poly 4.0 firmware. The first step when assigning a Static IP address...
Logging into Nextiva vFAX

Manage your fax settings and notification preferences, including the ability to send, view, and download faxes, directly from the Nextiva...
How to Add a Poly SoundPoint IP 6000

All devices purchased from Nextiva will automatically be added to NextOS. Devices that are not purchased will have to be...
Starting a conference call using a Poly phone

You can create a conference (3-way) call with other parties using the conference feature on your Poly phone. A conference...
How to add a Panasonic KX UT123 phone to your Nextiva account

All devices purchased from Nextiva will automatically be added to NextOS. Devices that are not purchased from Nextiva can be...
Setting up Nextiva voicemail

Automatically route calls to voicemail during after-hours or when a call is unanswered. You can also receive an email notification...
Double NAT

If experiencing one-way audio, periodic phone deregistration, unsuccessful call transfers, error messages on outbound dials, Call Groups not functioning as...
Cancel my Nextiva vFAX service

Nextiva truly values your business, and we would love for you to continue service with us. We understand that business...
Computer traffic

Computer traffic is the total volume of cells, blocks, frames, packets, calls, messages, or other units of data carried over...

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