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Holiday Tips

Do you have a special holiday promotion you want customers to know about? Will your office be closed over the holidays? Fill out this form for a schedule change. Also, check out these helpful tips for ensuring seamless business communication during the holidays.

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Set up a menu to greet and direct callers.

  • Setting up a fax bridge

    To use a regular fax machine along with the virtual fax service, you need to purchase a Nextiva Fax Bridge....
  • Setting Up Custom Music On Hold

    Choose the image that looks most like your screen once logged in. olderversion Customize and upload an audio file to...
  • Latency

    Latency is the amount of time it takes a packet of data to move across a network connection. When a...
  • Bandwidth

    In short, bandwidth refers to your network’s capacity to handle Internet traffic. Bandwidth describes the maximum data transfer rate of a network or Internet connection....
  • What are acceptable uses for Nextiva SIP trunking?

    Nextiva reserves the right to periodically review usage levels of unlimited minute service plans to ensure that you are not...
  • Fax bridge troubleshooting

    The Fax Bridge allows an analog machine to work with the Nextiva vFAX service. The Fax bridge must be assigned to...
  • Setting Up Verizon FiOS with Nextiva

    Inability to use Quality of Service (Bandwidth Allocation): Quality of Service is a function within some routers that allows you...
  • Setting a Static IP for Poly SoundPoint IP Phones

    NOTE: This guide is only compatible with the Poly 4.0 firmware. The first step when assigning a Static IP address...
  • Logging into Nextiva vFAX

    Manage your fax settings and notification preferences, including the ability to send, view, and download faxes, directly from the Nextiva...
  • How to Add a Poly SoundPoint IP 6000

    All devices purchased from Nextiva will automatically be added to NextOS. Devices that are not purchased will have to be...
  • Starting a conference call using a Poly phone

    You can create a conference (3-way) call with other parties using the conference feature on your Poly phone. A conference...
  • How to add a Panasonic KX UT123 phone to your Nextiva account

    All devices purchased from Nextiva will automatically be added to NextOS. Devices that are not purchased from Nextiva can be...
  • Setting up Nextiva voicemail

    Automatically route calls to voicemail during after-hours or when a call is unanswered. You can also receive an email notification...
  • Double NAT

    If experiencing one-way audio, periodic phone deregistration, unsuccessful call transfers, error messages on outbound dials, Call Groups not functioning as...
  • Cancel my Nextiva vFAX service

    Nextiva truly values your business, and we would love for you to continue service with us.  We understand that business...
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