Can I use an auto dialer with Nextiva SIP trunking service?

Nextiva’s SIP Trunking service allows auto dialer systems to be used, as long as the calls are for legitimate purposes, and the ratio of calls does not exceed 1 call per 1 second. If your PBX or auto dialer software has a ratio setting, you will need to tune it so that no more than one call per second is dialing. Anything beyond a 1 call per 1 second ratio will result in call failure.

PBXs are managed by a resource at your company. Nextiva’s SIP Trunking service is simply the means to establish a SIP connection for making and receiving calls. Beyond providing the SIP details, and offering support on the initial authentication details, all other settings and troubleshooting is managed by your company’s IT resource.

NOTE: Although we allow auto dialers to be used, we are not able to troubleshoot third-party devices or software.

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