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Holiday Tips

Do you have a special holiday promotion you want customers to know about? Will your office be closed over the holidays? Fill out this form for a schedule change. Also, check out these helpful tips for ensuring seamless business communication during the holidays.

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Set up a menu to greet and direct callers.

  • Can I use an auto dialer with Nextiva SIP trunking service?

    Nextiva’s SIP Trunking service allows auto dialer systems to be used, as long as the calls are for legitimate purposes,...
  • Supported codec

    Many times, when setting up a SIP device or a computer or mobile application, you will be asked for a...
  • Bandwidth requirements for Nextiva Trunking

    Upload/download requirement: 100kb/0.1mbps per phone. If the necessary bandwidth requirements are not met, your phone calls may experience symptoms of...
  • Total number of simultaneous calls per trunk

    You will work with your dedicated Nextiva Sales representative to construct the perfect Trunking account for you and your business....
  • Does Nextiva Offer Canadian Local Numbers?

    At this time, Nextiva does not offer international service, however, we do support some Canadian phone numbers. We may look...
  • Does Nextiva Offer Vanity Phone Numbers?

    Nextiva does not offer vanity telephone numbers at this time. Vanity numbers may be something we look into in the...
  • CPNI (Customer Proprietary Network Information)

    What is CPNI? The U.S. Telecommunications Act of 1996 granted the Federal Communications Commission (FCC) authority to regulate how customer...
  • Assigning schedules to an auto attendant

    Choose the image that looks most like your screen once logged in. Schedules are used with services, such as an...
  • Nextiva vFAX FAQs

    How does it work? You have an online portal where you can easily manage your Nextiva vFAX account. You can opt...
  • Adding a Poly SoundPoint IP 670

    When setting up a new device on your Nextiva account, the first two steps are to create a User and add...
  • Adding a Poly SoundPoint IP 650

    When setting up a new device on your Nextiva account, the first two steps are to create a User and add...
  • Adding a Poly SoundPoint IP 560

    When setting up a new device on your Nextiva account, the first two steps are to create a User and add...
  • Adding a Poly SoundPoint IP 321

    When setting up a new device on your Nextiva account, the first two steps are to create a User and add...
  • Adding a Poly SoundPoint IP 450

    When setting up a new device on your Nextiva account, the first two steps are to create a User and add...
  • Checking the Firmware on Poly Phones

    When setting up a Poly phone that you did not purchase from Nextiva, you’ll need to check the firmware to...
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