CPNI (Customer Proprietary Network Information)

What is CPNI?

The U.S. Telecommunications Act of 1996 granted the Federal Communications Commission (FCC) authority to regulate how customer proprietary network information (CPNI) can be used and to enforce related consumer information privacy provisions.

The Federal Communications Commission (FCC) enacted rules protecting the customer information gathered by local, long distance and wireless (and now VoIP) phone companies such as the phone numbers that a customer calls, when the calls are made, and the different services a customer uses. This information is referred to as Customer Proprietary Network Information (CPNI).

How Nextiva Regulates CPNI:

Federal law gives you the right, and Nextiva the duty, to protect the confidentiality of your customer proprietary information. This customer information includes the type and number of lines you have, class of service (business or residential), technical characteristics, as well as where, when, and to whom you place a call and the related billing for these services. This notice allows Nextiva to use this information to enhance our ability to offer products and services tailored to your specific telecommunications needs. Nextiva may offer complementary or other products or services. Nextiva also may share this information with its affiliates, agents, partners, joint ventures, or other related entities for administrative and marketing purposes.


You have the right to disapprove or withdraw Nextiva’s use of your customer information for these purposes. Your decision to restrict the use of your customer information will not affect the service you receive from Nextiva. If you do not restrict Nextiva’s use of your information, we can use your customer information for the purposes described in this notice, such as offering you products and services that you may find valuable. If you wish to restrict Nextiva’s use of your customer information, please notify Nextiva, attention Customer Care, in writing at the address below or call us at 800-285-7995. You may change your decision at any time and your decision will remain valid until you tell us otherwise.


You may receive marketing information from Nextiva even if you restrict Nextiva’s use of your customer information. These materials are developed without using the customer information described in this notice. You can contact us at any time to find out about Nextiva products and services. If you decide to restrict Nextiva’s use of your customer information, we may still use your customer information to talk to you about those products and services if you contact us to ask about products and services.


Nextiva will not sell, trade, or share your service and usage records with anyone outside of Nextiva personnel or others authorized to represent us to offer products and services, except as required by law. Nextiva would like to take this opportunity to thank you for your business. Nextiva, Inc. Attn: Customer Care 8800 E. Chaparral Rd., Suite 300 Scottsdale, AZ 85250

How Nextiva authenticates accounts:

Disclosure of any CPNI is prohibited unless one of the following authorization requirements has been met:

  • Account owner or Authorized User has validated using their Security PIN.
  • An outbound call has been made to our primary contact phone number and validated the Account Owner or Authorized User.
  • Outbound email correspondence has been provided to our customer’s primary email on record.

The FCC is empowered to investigate consumer complaints about unauthorized or unlawful disclosure of customer information, and can issue citations and propose fines.

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