Helpful Guides, Tutorials, Videos, & FAQs

No audio when answering calls

One of the more common problems when making and receiving VoIP calls is when a call connects, but one or...
Time and date out of sync

When a phone’s time and date are out of sync, a network or hardware issue is usually the cause. It...
No dial tone

There are a variety of reasons for the absence of a dial tone, usually network or hardware related. It is...
Call Group not working

Choose the image that looks most like your screen once logged in. olderversion There are a variety of reasons that...
Background noise on the line

There are a variety of reasons that background noise happens on VoIP calls. Common symptoms include unexplained background noise, echoing,...
Buzzing on the line

There are a variety of reasons users hear buzzing on VoIP calls. Commonly referred to as static or crackling on...
Viewing relationships between records

⚠️ Nextiva CRM has been retired from the Nextiva product offerings and is currently not available to new users. Businesses...
Can I make leads private?

⚠️ Nextiva CRM has been retired from the Nextiva product offerings and is currently not available to new users. Yes!...
Conferencing with the Nextiva Receptionist Dashboard

How can front desk employees engage multiple participants to discuss important topics together? Initiating a conference call allows Users to...
Starting an IM in the Nextiva Receptionist Dashboard

How can Users stay engaged in an active call while reaching out to other resources? Instant Message in the Nextiva...
Getting Started with the Nextiva Receptionist Dashboard

Businesses can provide front-line receptionists with the tools needed to control calls, monitor Users, and streamline daily tasks, all in...
Drilling down in NextOS Analytics

While viewing reports, Administrators can drill down in a column or stack chart to see the data of a single...
Creating Graphical Templates in Nextiva Unity Graphical Dashboard

Graphical templates display statistics in a variety of graphical elements, including charts, tiles, and half and full gauges. Graphical templates...
Creating Tabular Templates in Nextiva Unity Graphical Dashboard

Tabular templates display statistics in a table, which can be presented for both Call Center queues and individual Agents. Under...
Nextiva Unity Graphical Dashboard

Nextiva Unity Graphical Dashboard is a Microsoft Windows application, which provides real-time inbound and outbound call statistics for Call Centers,...

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