Helpful Guides, Tutorials, Videos, & FAQs

Using Account Codes with Nextiva Call Detail Records

Account Codes are fields in Call Detail Records (CDRs) that businesses can leverage to display information on wallboards, gain analytical...
Delays in audio conversations

If a delay in conversation is occurring, network issues or defective equipment is typically the culprit. Delays in audio with...
Delayed audio

If a delay in conversation is occurring, the network or equipment is typically the culprit. While calls are connected, the...
My audio has a echo

An echo is a sound of voices repeating on a call at a later interval. Typically, the party that hears...
Caller sounds like they are in a tunnel

If a caller sounds like they are in a tunnel, the network is likely unable to supply enough Internet speed,...
Sounds like the caller is underwater

If a caller sounds like they are underwater, the network is likely unable to supply enough Internet speed, or there...
I can only hear every other word

One of the more common problems when making and receiving VoIP calls is when a call connects, but one or...
Your audio cuts in and out

Defective hardware or improper network configuration can cause audio to cut in and out. If the problem occurs on one...
Dropped calls

Dropped calls are inconvenient, and they may drop as a result of an unstable network or improper configuration. Common symptoms...
Callers cannot hear me or you cannot hear callers

One of the more common problems when making and receiving VoIP calls is when a call connects, but one or...
Firewall access rules

Firewall Access Rules control the flow of inbound and outbound Internet traffic from the local network to the public Internet....
Sounds like crackling on the line

When hearing crackling on the line, static, buzzing, or other audio quality issues, hardware failure might be the cause. Hardware...
Static on the line

When hearing static, crackling on the line, buzzing, or other audio quality issues, hardware failure might be the cause. Hardware...
Cannot transfer calls

When the call transfer function stops working, a network or hardware issue is usually the cause. It is important to...
No audio when answering calls

One of the more common problems when making and receiving VoIP calls is when a call connects, but one or...

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