Conferencing with the Nextiva Receptionist Dashboard

How can front desk employees engage multiple participants to discuss important topics together? Initiating a conference call allows Users to add additional participants to a call so that all parties can speak with each other. Conferencing allows a maximum of 6 total participants.

Starting a Conference Call

  1. During an active call, click a Contact, then click CALL. Alternatively, enter the phone number or extension of the third participant and click Dial.
  2. Click ANS to place the initial call on hold and dial out to the third participant.
  3. Once the third-party answers, click CONF to bring all participants together, which moves the call to the Conference Call

Initiating a Conference Call

Adding Additional Participants to a Conference Call

  1. During an active conference call, enter the phone number or extension of the new participant and click Dial. Alternatively, click on a Contact, then click Dial.
  2. Click ANS to place the conference on hold and dial out to the new
  3. When the new participant answers the call, click CONF to add the new participant to the conference. Repeat these steps to add up to a total of 6 concurrent participants.

Adding Additional Parties to a Conference

Conference Call Controls

Conference Call Controls

  1. END: Ends the conference call, disconnecting all participants.
  2. HOLD: Places the conference call on hold, leaving all external participants connected without hold music. Click ANS to rejoin the conference.
  3. LEAVE: Leaves the conference call with external participants still connected.
  4. HOLD: Places a participant on hold while keeping the conference active with other participants. Click ANS to bring the participant back to the conference.
  5. END: Removes a participant while keeping the call active with other participants.
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Updated on November 4, 2019

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