Comments Off on Going Green with Cloud Communications Technology
April 22nd, 2016

Going Green with Cloud Communications Technology

Going green is not just a fad; it’s becoming part of our everyday lives. Millennials, along with a growing number of preceding generations, are now actively looking to work with, and buy from, environmentally friendly businesses. As a result, companies are starting to make a conscious effort to reduce their carbon footprint. The real question […]

Comments Off on Tuesday Tips: Is Your Customer Service Taking Technology Too Far?
April 19th, 2016

Tuesday Tips: Is Your Customer Service Taking Technology Too Far?

Most small businesses these days are using technology to run better businesses — and to provide better customer service. But are you relying too much on technology for customer service solutions? When companies lose sight of the human factor in customer service, they risk losing the very customers they're trying to serve, warns a new […]

Comments Off on Will Your Small Business be Prepared if Disaster Strikes?
April 15th, 2016

Will Your Small Business be Prepared if Disaster Strikes?

Author: Carol Roth

It's likely that every geographic region of the U.S. experiences at least one form of natural disaster. Maybe your small business happens to be magically located in a region that is immune from tornadoes, hurricanes, floods, tsunamis, or even the dreaded sink holes. But this doesn't eliminate the possibility of exposure to burglars, arsonists, or […]


Comments Off on The Power of Inefficiency in Great Customer Service
April 14th, 2016

The Power of Inefficiency in Great Customer Service

Competition-beating customer service depends in part on inefficiency. Let me explain. Life would be easy (if dull), if every customer wanted the same thing as every other customer wants, all of the time. But they don’t, which while exasperating, brings you a true competitive advantage–if and only if you’re willing to strive to treat every customer the […]

Comments Off on How to Answer All Your Emails Every Day
April 12th, 2016

How to Answer All Your Emails Every Day

Email Etiquette When You Have No Time to Answer Most small business owners are buried in email. This is discouraging since they don’t always get to answer the important ones. Business etiquette suggests that each email should be replied to within 24 hours. Letting messages go unanswered for longer than this can have a profound negative […]

Comments Off on Answer These Seven Questions and Improve your Customer Experience
April 7th, 2016

Answer These Seven Questions and Improve your Customer Experience

If your company is struggling to provide the highest level of customer service, here’s some good news: The troubles and challenges you’re having are unlikely to be unique. And neither, therefore, are the solutions. In fact, without even being acquainted with your particular situation, I have a every confidence that you can benefit from answering the […]


Comments Off on Work your Biz Wednesday: How to Retain Your Customers
April 6th, 2016

Work your Biz Wednesday: How to Retain Your Customers

Getting customers is one thing. Getting them to come back and keep buying from you is entirely something else. While you might be putting a lot of energy into attracting new clients, you should also put some attention into nurturing relationships with past customers so they’ll bring you repeat business. Here are some strategies to […]

Comments Off on Mondays with Mike: Last Minute Speech? No Problem!
April 4th, 2016

Mondays with Mike: Last Minute Speech? No Problem!

It’s happened to all of us.  A colleague is retiring, and someone asks you to say a few words.  Or you’re given an unexpected award, and the next thing you know people are banging on the table and demanding you give an impromptu speech.  Even though I’m a professional, seasoned public speaker, I still get […]

Comments Off on Charge What You’re Worth – and Make it Worth it to Your Customers
April 1st, 2016

Charge What You’re Worth – and Make it Worth it to Your Customers

In business, we get so scared about charging what we’re worth, for fear of losing out or appearing overpriced. But if commerce were all about low pricing, there would be no space for retailers like Nordstrom; everyone who buys shoes would be shopping at DSW. Instead, for Nordstrom customers, great, highly personalized customer service from the […]



 
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Learn how Nextiva Analytics gives you unprecedented insight into your business.

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Learn how Nextiva Analytics gives you unprecedented insight into your business.