February 9th, 2016

NextOS 3.0 Beta – User Features

NextOS 3.0 Beta is now available for Users, complete with a brand new dashboard designed to make it easy for you to handle the most common tasks. For your convenience, you can also now log in to NextOS 3.0 directly from nextiva.com. Here are all the features that are currently available for Users. For functionality […]

February 9th, 2016

How to Encourage Your Employees to Adopt New Technology Solutions

Author: Staci Matt

Most people are averse to change. If employees are accustomed to using a certain technology or process, it can be difficult for them to accept a new solution.  Whenever a new technology is implemented, business owners should expect pushback and have a plan ready to overcome it.  Here are some simple steps you can take […]

February 8th, 2016

Mondays with Mike: Empower Your Employees With These 3 Questions

We’re entrepreneurs at least partly because we want to be in charge.  We have the vision, the plan, and the drive to achieve success.  That’s why it’s hard to loosen our grip on the reins sometimes.  Hard, but absolutely critical. If you insist on making every decision in your company, you’ll never, ever grow much […]


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February 5th, 2016

The Need is Now: Nextiva and Phoenix Children’s Hospital Partnership

Nextiva is committed to helping organizations in our community and nationwide that we are passionate about supporting, which is why we started Nextiva Cares.  During the month of February, we are partnering with Phoenix Children’s Hospital for their “The Need is Now” campaign to support the building of their new Pediatric Trauma Center. Nextiva is […]

February 5th, 2016

5 Underrated VoIP Features That Will Improve Your Productivity

Voice over Internet Protocol (VoIP) is becoming the new business norm. Companies are steadily transitioning away from their old analog phone services in favor of the newer, more adaptable and feature-rich communications technology that VoIP has to offer. VoIP’s surge in popularity can be attributed to its numerous value-added features. VoIP makes it easy for […]

February 2nd, 2016

Six improvements to make in your customer service experience (that you can begin today)

Here are six areas of your customer service experience that may be ripe for a review and overhaul: areas where you may be able to make a significant improvement due to their importance and how often these areas are overlooked in many businesses. 1.      Become scientific–and traits-based– in your hiring. The reality is that not […]


January 27th, 2016

How to Close the Gap from Prospect to Happy Customer

Sales is a scary thing for many small business owners, but if you can figure out how to turn your sales fear into sales courage, you will change the game in your business. The key lesson I have learned about sales, in my almost 17 years in business, is that the gap between getting a […]

January 26th, 2016

NextOS 3.0 Beta Update: 1.26.16

Brand New ONLY in NextOS 3.0 Check the real-time progress of ported numbers in My Account>Ported numbers Other Features Added Use Do Not Disturb to automatically forward all the user's incoming calls to voicemail, without ringing their phone. Play an announcement to an incoming caller, before their call is put through to the user, with […]

January 26th, 2016

Tuesday Tip: Lessons From the Number-One Customer Service Retailer

What can your small business learn from the best of the best? StellaService’s list of the online retailers with the best customer service is out, and for the second quarter in a row, L.L. Bean is the top-rated company. L.L. Bean ranked in the top 10 for four out of five customer service areas that StellaService ranks: […]



 
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