February 5th, 2016

The Need is Now: Nextiva and Phoenix Children’s Hospital Partnership

Nextiva is committed to helping organizations in our community and nationwide that we are passionate about supporting, which is why we started Nextiva Cares.  During the month of February, we are partnering with Phoenix Children’s Hospital for their “The Need is Now” campaign to support the building of their new Pediatric Trauma Center. Nextiva is […]

February 5th, 2016

5 Underrated VoIP Features That Will Improve Your Productivity

Voice over Internet Protocol (VoIP) is becoming the new business norm. Companies are steadily transitioning away from their old analog phone services in favor of the newer, more adaptable and feature-rich communications technology that VoIP has to offer. VoIP’s surge in popularity can be attributed to its numerous value-added features. VoIP makes it easy for […]

February 2nd, 2016

Six improvements to make in your customer service experience (that you can begin today)

Here are six areas of your customer service experience that may be ripe for a review and overhaul: areas where you may be able to make a significant improvement due to their importance and how often these areas are overlooked in many businesses. 1.      Become scientific–and traits-based– in your hiring. The reality is that not […]

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January 27th, 2016

How to Close the Gap from Prospect to Happy Customer

Sales is a scary thing for many small business owners, but if you can figure out how to turn your sales fear into sales courage, you will change the game in your business. The key lesson I have learned about sales, in my almost 17 years in business, is that the gap between getting a […]

January 26th, 2016

NextOS 3.0 Beta Update: 1.26.16

Brand New ONLY in NextOS 3.0 Check the real-time progress of ported numbers in My Account>Ported numbers Other Features Added Use Do Not Disturb to automatically forward all the user's incoming calls to voicemail, without ringing their phone. Play an announcement to an incoming caller, before their call is put through to the user, with […]

January 26th, 2016

Tuesday Tip: Lessons From the Number-One Customer Service Retailer

What can your small business learn from the best of the best? StellaService’s list of the online retailers with the best customer service is out, and for the second quarter in a row, L.L. Bean is the top-rated company. L.L. Bean ranked in the top 10 for four out of five customer service areas that StellaService ranks: […]

January 25th, 2016

Mondays with Mike: Preparing To Pitch: Getting To The Decision Maker

There is almost nothing more frustrating than delivering a passionate, compelling sales pitch, only to discover at the end that you’ve wasted your time and spent all your energy making your case to a person who isn’t empowered to pull the trigger.  It doesn’t matter how good a salesperson you are if you’re not sitting […]

January 21st, 2016

How your business can make a great last impression

All of us, at one time or another, have had the importance of a first impression drilled into us.  But what about last impressions? Both the beginning and the end of a customer's experience with your business are disproportionately important parts of the customer experience, because of the way a customer's memory works. Yet while […]

January 20th, 2016

Selecting a Merchant Service Account Provider

Whether you run a brick-and-mortar retail store or an ecommerce store online, you need to be able to accept credit cards easily. After all, most people pay with them, and you want to make it as painless as possible for people to buy from you. To that end, partnering with a merchant service account provider […]

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