Helpful Guides, Tutorials, Videos, & FAQs

Adding schedules for Nextiva Social and Reviews

You can set up a schedule with your business hours and holidays for specific profiles to follow custom rules, such...
Integrating review sites

The Online Reviews section provides the opportunity to manage your customers reviews across a variety of review platforms. The review...
Responding to customers using Unibox

The Unibox is a dedicated section for managing, monitoring, and responding to interactions from all connected channels, such as social...
Creating rules for Nextiva Social Media and Reviews

Use the Organizer to create personalized rules used for automation, such as instantly routing customer interactions to the appropriate workbaskets...
Creating workbaskets for Nextiva Social Media and Reviews

Create Workbaskets aka teams to route customer interactions to the right group of users. For example, you can create workbaskets...
Integrating social media channels

Integrate your social media channels to easily manage and track all your customer interactions from one place. For example, you...
Managing users for Nextiva Social Media and Reviews

Invite teammates and staff to help manage and create custom social media content. Adding users Click your initials in the...
Nextiva Unity reporting

Run reports immediately and view real-time performance details on agents and call queues – including key performance indicators, such as...
Downloading NextivaONE MSI file

Download the NextivaONE Microsoft Installer (MSI) file to install the Nextiva desktop app for multiple users or Windows machines. This...
Device replacement eligibility

Devices purchased from Nextiva will be covered by their respective factory warranties.* Nextiva does not offer any guarantee in addition...
Nextiva Voice: Feature list

This feature list defines Nextiva voice features and provides use cases and examples. Not all features are included with every...
Reading your Nextiva invoice

Recently, Nextiva updated how we organize the layout of customer bills to make them easier to navigate. There are two...
Nextiva Unity

Instantly change your call center status, sign in/out of queue, manage calls, view personal and overall call center statistics, and...
Nextiva X 885 phone tutorial

Check out the tutorial below to learn how to use your Nextiva X-885 phone.
Nextiva X 815, X 835 phone tutorial

Check out the tutorial below to learn how to use your Nextiva X-815, X-835 phones.

Prev Next

Nextiva Support Center