Integrating review sites with Nextiva Reputation Management

Create profiles and integrate all your business review sites to easily manage and track all your customer interactions from one place. For example, you may create multiple profiles for different businesses or locations, and integrate specific social media channels for each business or location. 

From the main dashboard, click Settings > Profile Management. 

Click + Create Profile and enter a name for the new profile. Click Create. 

Sharing profile access

Under Profile Management, click the Pencil icon to the right of the profile and select Share under Others. 

Search for the user and select the radio button under the Access and click Update. 

Integrating review sites

To integrate with review sites, click e-Commerce Reviews or Location Reviews and select the channel (Google, Yelp, TripAdvisor, etc.). 

Click Add Channels and select to Add as Admin. Enter your account credentials and follow the prompts to complete the integration. 

You can also add channels as Non-admin channels to keep track of other influencers or competitors, for example.