Integrating social media channels with Nextiva Social Media Management

Create profiles and integrate your social media channels to easily manage and track all your customer interactions from one place. For example, you may create multiple profiles for different businesses or locations, and integrate specific social media channels for each business or location. 

From the main dashboard, click Settings > Profile Management. 

Click + Create Profile and enter a name for the new profile. Click Create. 

Sharing profile access

Under Profile Management, click the Pencil icon to the right of the profile and select Share under Others. 

Search for the user and select the radio button under the Access and click Update. 

Integrating social media channels

Under profile details, select Social and select from the supported social media platforms (Twitter, Facebook, Instagram, etc.). 

Click Add Channels and select to Add as Admin. Enter your account credentials and follow the prompts to complete the integration. 

You can also add channels as Non-admin channels to keep track of other influencers or competitors, for example.