Device replacement eligibility

Devices purchased from Nextiva will be covered by their respective factory warranties.* Nextiva does not offer any guarantee in addition to, or replacement of, any factory warranties. If a factory warranty applies, then before you return the device, you should contact Nextiva so that Nextiva can determine whether the device is eligible for replacement. For more information on Nextiva’s terms and conditions, click here.

RMA eligibility	Poly, Cisco, and Yealink	Nextiva	Standard rental warranty	Extended rental warranty
RMA eligibility	The below is covered if purchased less than one year ago.	The below is covered if purchased less than three years ago.	The below is covered with Nextiva’s standard rental warranty.	The below is covered with Nextiva’s extended rental warranty.
Audio quality	✅	✅	✅	✅
Battery	✅	✅	✅	✅
Power issue (device won’t power on)	✅	✅	✅	✅
Screen display (LCD is damaged or freezing)	✅	✅	✅	✅
Button (stuck, duplicate number, damaged, or faulty).	✅	✅	✅	✅
Network issues (failed IP address)	❌	❌	❌	❌
Provisioning/registration issues	❌	❌	❌	❌
Firmware issue	❌	❌	❌	❌
Boot loop (not able to boot properly)	✅	✅	✅	✅
Damaged during shipping	Only 7 days or less from receipt	Only 7 days or less from receipt	Only 7 days or less from receipt	Only 7 days or less from receipt
Defective parts	✅	✅	✅	✅
Physical damage (scratched screen or device)	❌	❌	❌	✅
Water damage	❌	❌	❌	✅
Natural disaster	❌	❌	❌	✅
Post-power spike/outage damage	❌	❌	❌	✅
Cosmetic damage	❌	❌	❌	✅
Missing parts/device	Only 7 days or less from receipt	Only 7 days or less from receipt	Only 7 days or less from receipt	Only 7 days or less from receipt
Lost device/theft	❌	❌	❌	✅

*Manufacturer’s warranty is subject to change at any time and without notice; subject to eligibility requirements, which vary from manufacturer to manufacturer.

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RMA eligibility

Poly, Cisco, and Yealink

Nextiva

Standard rental warranty

Extended rental warranty

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