Managing users for Nextiva Social Media/Reputation Management

Invite teammates and staff to help manage and create custom social media content, including the ability to instantly reply to posts on social media and review sites – all from one place.

Adding users

To log into the Nextiva Social Media/Reputation Management portal, click here. From the main dashboard, click Settings > Users > + Add User and enter the required information, including the user’s Role Type (Admin, Member, Viewer) and timezone. Click Save.

Resetting password

As an administrator you can always change user’s passwords, or anyone can reset their password via the Forgot Password option from the main login page.

To reset a user’s password, click Change Password under Users and enter the new password. Click Update.

Deleting users

Click the check-box next to the user(s) and select Delete Users at the top. Click OK to confirm.

Need additional help? Click here.

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