Guaranteeing the best audio quality with Nextiva Voice service involves maintaining a stable Internet connection and configuring the local network...

Voice and audio data travel in packets across the Internet. Packet loss occurs when one or more packets of data...

Jitter is the variation in the time between data packets arriving, caused by network congestion, or route changes. The longer...

Call quality is generally affected by your network setup and bandwidth. Often times network issues relating to the Internet Service...

Nextiva encourages customers to purchase a router with Tomato firmware. Nextiva recommends 1 Mbps of bandwidth for each phone on...

SIP ALG (Application Layer Gateway) is a security component of most commercial routers. In addition to router firewalls, SIP ALG...

Before programming your NETGEAR router, you will need to acquire your static IP information. This information should be provided by...

Most routers work with Nextiva’s network after entering the Nextiva firewall rules, while some routers require further configuration. Nextiva’s Amazing...

Many times, when setting up a SIP device or a computer or mobile application, you will be asked for a...

QoS (Qualty of Service) Configuration   Initial Preparation In order to set up wireless access on a Tomato router, you...

Tomato Wireless Settings Configuration In order to set up wireless access on a Tomato router you will first need to...

Customers who are experiencing dropped calls can also see symptoms that may include fast busy signals, dead air, and choppy...

Computer traffic is the total volume of cells, blocks, frames, packets, calls, messages, or other units of data carried over...

If experiencing one-way audio, periodic phone deregistration, unsuccessful call transfers, error messages on outbound dials, Call Groups not functioning as...

In short, bandwidth refers to your network’s capacity to handle Internet traffic. Bandwidth describes the maximum data transfer rate of a network or Internet connection....

Latency is the amount of time it takes a packet of data to move across a network connection. When a...

“URL Calling is disabled” is a common network error message that displays when Poly phones lose connection to Nextiva’s registration...

Troubleshooting delayed or choppy audio on a Panasonic KX-UTG 300B® The Panasonic KX-UTG 300B has the ability to run a...

Troubleshooting delayed or choppy audio on a Panasonic KX-UTG 200B® The Panasonic KX-UTG 200B has the ability to run a...

If you are looking to hook up your Nextiva handset or device and do not have multiple network connections at...

There are a variety of reasons users hear buzzing on VoIP calls. Commonly referred to as static or crackling on...

There are a variety of reasons that background noise happens on VoIP calls. Common symptoms include unexplained background noise, echoing,...

Choose the image that looks most like your screen once logged in. olderversion There are a variety of reasons that...

There are a variety of reasons for the absence of a dial tone, usually network or hardware related. It is...

When a phone’s time and date are out of sync, a network or hardware issue is usually the cause. It...