Billing FAQs Am I charged for toll-free calls? By default, Nextiva charges 2.5 cents per minute for inbound calls only. If you...
Billing invoice FAQs How do I update my credit card or eCheck information for my account? From the NextOS Home Page, click your...
Reading your Nextiva invoice Recently, Nextiva updated how we organize the layout of customer bills to make them easier to navigate. There are two...
Updating credit card information Choose the image that looks most like your screen once logged in. For instructions on how to change your credit...
Viewing your billing summary in NextOS Choose the image that looks most like your screen once logged in. For instructions on how to change your credit card...
Updating the billing email address All Nextiva Voice accounts are set up with one primary billing email address. All billing and account updates, including invoices,...
How to update the billing address for Nextiva Voice From the Nextiva Voice Admin Dashboard, users can view an overview of the account, usage details, and billing details. Only...
Tax information and tax exempt status explained Upon receiving your paperless invoice every month, there will be a select few taxes included with your service. Those taxes...
How does Nextiva’s billing cycle work? Nextiva automatically processes your monthly, quarterly, or annual renewal at the start of your billing cycle. Your billing cycle date...
How am I notified of my renewal? Nextiva customers are notified via email 5 days before the next billing cycle due date. This pro-forma invoice allows you to...
How do I track my shipment? When you place an order with Nextiva for phones or devices tracking information is sent to the primary email address...
What taxes does Nextiva charge for PBX service? How much will I pay in taxes with Nextiva Trunking? Nextiva cannot provide an exact amount of taxes billed to...
Viewing your billing summary in Nextiva Link If you are an office manager for your Nextiva Link account you have full access to the account billing information....
Nextiva Link: Usage policy How is usage billed with Nextiva Link? With Nextiva Link, the only usage billing would be charges for going over...
Nextiva Link: Billing policy Nextiva Link is a flexible forwarding service packed with features such as Auto Attendants, unlimited extensions, professional voicemail service, and...
Nextiva Link: Minutes policy Nextiva Link is a flexible forwarding service packed with features such as an Auto Attendant, unlimited extensions, professional voicemail service,...
Device replacement eligibility Devices purchased from Nextiva will be covered by their respective factory warranties.* Nextiva does not offer any guarantee in addition...