April 16
AUTHOR
Ken McMahon
Ken McMahon leads Customer Success for Nextiva. His 25 years of experience leading various aspects of the customer experience including professional services, customer success, customer care, national operations, and sales. Before Nextiva, he held senior leadership roles with TPx, Vonage, and CenturyLink. He lives in Phoenix with his wife and two children.
POSTS BY Ken
April 08
6 Actionable Call Center Training Tips for Employees & Management
April 08
How to Create an Omnichannel Customer Engagement Strategy
April 07
How to Create a Unified Customer Experience (CX) at Scale in Four Steps
April 04
Intelligent Customer Experience (ICX): How to Deliver It
March 25