Nextiva App: Managing Contacts for iPhone

All Contacts in an organization within the Nextiva system are pre-loaded into the Directory when first logging in to the Nextiva App.  The Directory contains all of the Auto Attendants, Call Centers, Call Groups, and Users that are in the Nextiva system.

Adding a Contact to Contacts is one of the ways users can chat with other Nextiva App users in the organization, and easily communicate with them without having to scroll through the entire list of Directory Contacts.  Think of Contacts as a user’s own Nextiva App phonebook. 


Adding a Contact from the Directory:

The easiest way to add a Contact if the desired Contact is part of a user’s organization is through the Directory.   Adding Contacts from the Directory makes it quicker to find Contacts in a user’s organization that he or she communicates with often, without needing to scroll through the entire company list every time.

  1. While on the Contacts screen, select the drop-down arrow at the top of the screen (Figure 1-1).

Figure 1-1: Contact Drop-Down


  1. Selecting the drop-down will open both Contacts menus, divided into their own sections outlined below.  Select Directory under the Contact Directories section (Figure 1-2).


    • Nextiva App Contacts: A short Contact list, typically used for instant messaging and Team Presence, which shows personalized frequently contacted numbers.  For more information about starting a chat, click here
    • Contact Directories:  This includes Contacts in both the Local Address Book and the Directory.  These Contacts are fully customizable, and do not have to be on the Nextiva network.  When going off-net, Team Presence and video chat will become unavailable.

Figure 1-2: Directory Location


  1. Once in the Directory, use the search bar at the top of the screen to find the Contact and select the information symbol to the left (Figure 1-3).

Figure 1-3: Select Contact to Add


  1. Once the Contact Profile has opened, select the plus sign to the right of Add to Contacts near the bottom of the screen to add the User to the Nextiva App Contacts List (Figure 1-4).

Note: Selecting Add to iPhone Contacts will add the Contact to the local cellular phonebook.

Figure 1-4: Add Contact to Nextiva App


Adding a Contact Manually:

Manually inputting Contacts is required if the Contact being added is not in a user’s organizational Directory.  The new Contact can be part of any Nextiva system to take advantage of Team Presence and chat, as well as any contacts outside of the network a user wishes to contact through the Nextiva App.


  1. While on the Contacts screen, select the plus sign in the upper right corner and select Add Contact (Figure 2-1).

Figure 2-1: Manually Add a Contact


  1. Manually complete the following fields (Figure 2-2):


    • Display Name: A friendly name for the new Contact
    • Personal Phone: A personal contact phone number for the new Contact
    • IM Address: If the Contact is in the Nextiva App, enter their IM address located in their profile
    • Dial-in Number: If adding a Conference Bridge as a Contact, this phone number will connect to the bridge
    • Conference ID: If adding a Conference Bridge, this will be the Conference ID
    • Security PIN: If adding a Conference Bridge, this will be the PIN used for access

Figure 2-2: Enter Contact Information


  1. Select Done to save the new Contact (Figure 2-3).

Figure 2-3: Select Done to Save Contact


  1. Once the Contact is saved, the Contact will be located in the Nextiva App Contacts – All section for easy access. 


Removing a Contact:

  1. There are two levels of Contact removal. To access these levels, locate the Contact in the Nextiva App Contacts – All section and select the Contact to open his or her Profile.
  2. In the upper right corner, select Edit to open the menu (Figure 3-1).

Figure 3-1: Edit Options


  1. Once the menu opens, there will be two options described below (Figure 3-2):


    • Unsubscribe: Removes Team Presence functionality
    • Remove: Deletes the Contact completely from the local profile; the Contact will still be located in your Directory if he or she is part of your organization

Figure 3-2: Removing and Editing a Contact

Updated on July 19, 2018

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