Nextiva Contact Center: Security Nextiva offers password rules to safeguard access to the Nextiva platform. Password rules are a set of parameters designed to...
Nextiva Contact Center: Creating Users Administrators handle user management in Nextiva Contact Center. Different users have distinct roles, interactions with objects, and permissions within the...
Nextiva Unity reporting Run reports immediately and view real-time performance details on agents and call queues – including key performance indicators, such as...
Changing Agent ACD State from Nextiva Unity Supervisor Supervisors can change Agent’s availability to the Call Center either from the Personal Wallboard, Tools Menu, or the Agent Activity...
Signing in and out of a queue as a Call Center Agent Choose the image that looks most like your screen once logged in. olderversion After adding agents to a call center...
Nextiva vFAX billing portal The Nextiva vFAX billing portal is a separate website from the vFAX portal and is only used for stand-alone vFAX...
Call center statistics Call center reporting allows administrators and call center supervisors to view the status and statistics of your Call Center’s activity....