Intelligent Contact Center

One platform, powerful CX

Essential $129 $99 *limited-time The must-haves Talk to an expert A robust set of tools needed to operate a best-in-class inbound, outbound, or blended global contact center.

Powerful inbound and outbound capabilities

Workflow engine to reduce human error

Gold-standard automations and APIs

Real-time dashboards and reporting

Professional $159 $119 *limited-time Full omnichannel suite Talk to an expert Everything in Essential, plus the complete digital communications package to delight customers across every touchpoint.

Includes Essential +

Voice, SMS chat, email, social, web form, and more

Plug-and-play advanced AI for instant intelligence

Key quality management and digital supervision

Customer journey context at every step

Premium $199 $139 *limited-time All-encompassing experience Talk to an expert Everything in Professional, plus insights into the larger trends affecting operations, workforce management, and advanced CX analytics.

Includes Professional +

Dynamic and streamlined workforce management

Optimized workflows for heightened productivity

Elite CX analytics with user-friendly views

Exceed your customer's expectations.

Transform your customer interactions with a flexible contact center that intelligently directs calls, reduces agent stress, and adapts to your business.

Reduce hold times and create better conversations with tailored call routing

VIP Routing

Input your list of important clients into the system. They are recognized instantly and routed to the fast lane, so they know that they are priority.

Skills-based routing

Agents often have varying skill levels or expertise in different areas, Nextiva harnesses this and routes customers to the representative with the most relevant expertise.

Area code smart routing

For multiple location businesses, automatically route callers to their nearest store, based on their area code.

Case status look-up

Sync with ticketing systems to provide case status details for callers.

Seamless live agent handoff

Predictive routing transitions self-service interactions to the right agent for faster resolutions, providing instant context for superior service. Pre-qualify callers based on account details, PIN numbers, etc.

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Easy setup

Start in minutes

No-code set-up

Build the best agent experience without the need for tech support, leveraging predefined templates or a simple drag-and-drop interface.

Increase Efficiency

AI Powered

Smart routing

Conversational AI uses natural language processing (NLP) to listen to customer needs and route them to the right agent or department.

IVR

IVA

CRM

Integrated Solutions

Enhance customer experiences with CRM and third-party integrations. Enable live or virtual agents for quick account and case lookups. Let AI respond to FAQ and secure voice bill payments, freeing up agents for more complex tasks.

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Loved and trusted by millions.

“over 150 call center agents, and over 100 office staff” "We use Nextiva VOIP for 7 sites, we have over 150 call center agents, and over 100 office staff, the system gives us flexibility for CSR to working from home or any our call center locations. Nextiva Call center has a lot features to allow us to run productive call centers. We love the flexibility of having your office extension on your cell phone." Customer Review — GetVoIP, 2024

“over 200 users…with Contact Center.” "We started with Nextiva back in Q4 of 2019 with just a handful of users. We now are over 200 users with other products turned on like contact center, auto attendants, IVR, etc. Overall, the system is easy to use and manage. It's very much self service, so you can do many tasks on your own. For the end user, the options of physical phone, mobile app, or soft phone for PCs provides great flexibility." Customer Review — GetVoIP, 2024

See how Nextiva compares.
The numbers say it all.

The market ranks Nextiva on top.

Five9

Five9 Genesys NICE Zendesk Talkdesk

90%

87%

83%

85%

90%

88%

Meets requirements

Ease of use

Ease of setup

Ease of admin

Quality of support

Partnership rating

Five9

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Nextiva is recommended by 92% customers. Rated by 3193+ customers.

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When you pick the #1 rated CCaaS platform, you get:

Faster time to market

A full customer experience (CX) solution

Flexibility to integrate with other systems

Rapid pace of innovation to stay competitive

Advanced AI and automation to scale without limits

Lower infrastructure costs and simpler system enhancement

A fully cloud-based platform, resulting in 99.9999% availability

Faster time to market

Easy onboarding, reducing time-to-market to quickly improve operations and agent performance.

A full customer experience (CX) solution

Robust suite of CX capabilities to enhance and manage all customer interactions across the complete journey.

Flexibility to integrate with other systems

API-first approach to development to easily integrate with existing tools and software.

Rapid pace of innovation to stay competitive

Future-proof platform designed for a rapid pace of change and new features based on customer needs.

Advanced AI and automation to scale without limits

Integrated software architecture designed to evolve and respond with flexibility through automation.

Lower infrastructure costs and simpler system enhancement

Cost-effective operations and straightforward system enhancements for optimized resource utilization.