Trusted by Contact Center Leaders. Recognized in Gartner® Peer Insights.
Nextiva is recognized as a Strong Performer in the 2025 Gartner® Peer Insights “Voice of the Customer” for Contact Center as a Service.
Based on verified peer reviews from technology decision-makers, the report reflects how customers rate their experience across leading CCaaS providers.
See how Nextiva scored across key areas:
- 4.8⭐ in Deployment Experience – Fast, seamless implementations that deliver value quickly
- 4.7⭐ in Sales Experience – A buying process built on partnership and transparency
- 4.6⭐ in Support Experience – Ongoing customer care that keeps your operation running smoothly
- 82% of users would recommend Nextiva – A platform leaders trust for results
Whether you're looking to modernize your contact center or accelerate CX transformation, this peer-driven report gives you a clear, comparative view of the landscape.
GARTNER is a registered trademark and service mark of Gartner and Peer Insights is a registered trademark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Nextiva.
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