Helpful Guides, Tutorials, Videos, & FAQs

Nextiva Contact Center: Security

Nextiva offers password rules to safeguard access to the Nextiva platform. Password rules are a set of parameters designed to...
Nextiva Contact Center: File Server

A file server is a tenant host outside the Nextiva platform, where a tenant’s files can be uploaded and stored....
Nextiva Contact Center: Private Key

A Private Key is essential for authenticating connections to a tenant file server. This method ensures secure and verified communication...
Nextiva Contact Center: Credentials List

The Credentials List needs to be created when users use SIP phones as their telephones to communicate with customers. Creating...
Nextiva Contact Center: Consent

Consent in Nextiva refers to the level of contact permission that a customer has established with the contact center. This...
Nextiva Contact Center: Classifications

Classifications are utilized for scorecards and transcriptions, enabling the system to identify and categorize content based on keywords. Each classification...
Nextiva Contact Center: Endpoints

A user set to use Endpoints will be prompted upon logging into a computer to select the SIP or PSTN...
Adding live chat to GoDaddy, Squarespace, Wix, and WordPress

After configuring the Live Chat settings, you can insert the chat on your website. The process of inserting the code...
Nextiva Contact Center: Authorities

Authorities in Nextiva are used to configure user permissions, ensuring that the right people have access to the necessary features...
Nextiva Contact Center: Category Summaries

Category Summaries are essential for training AI classifiers to accurately distinguish and classify text within workitems. By uploading examples of...
Nextiva Contact Center: Creating Categories

Categories are labels used for the predictive classification of incoming text workitems such as SMS, email, and chat. Category Summaries...
Nextiva Contact Center: Creating Users

Administrators handle user management in Nextiva Contact Center. Different users have distinct roles, interactions with objects, and permissions within the...
Creating a Chatbot

The Chatbot Builder empowers you to create a dynamic chatbot for seamless integration within the Live Chat function. This tool...
Setting up after hours for live chat

Set up after hours to deactivate the Live Chat when a live agent is unavailable. When activated, the chat feature...
Setting up Live Chat

Live chat enables businesses to engage in real-time conversations with customers and prospects directly from their website. Unlike traditional methods...

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