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Nextiva Contact Center: Region

Regions contain area codes and outbound hours objects, which determine when calls can go out to numbers in these regions. ...
Nextiva Contact Center: Configuring Services

A service in Nextiva is used to integrate 3rd-party functionalities into the application. Some of the most common examples are...
Nextiva Contact Center: SIP Credentials

SIP credentials are used to create the SIP account to register an SIP device that can be used as a...
Nextiva Contact Center: Skills

Skills are essential for skill-based routing. Creating a Skill Search for Skills in the options menu. Click Plus (+) and...
Nextiva Contact Center: Creating a status

Search for the Status icon in the Options Menu. Click Plus (+) to the right of the Search field. Enter...
Nextiva Contact Center: Temporary DNC

Temporary DNCs are consent records that include an expiry date. An address will be considered Do Not Call until the...
Nextiva Contact Center: Queues

Customers waiting to connect with an agent are placed in a queue, which holds these interactions until they can be...
Nextiva Contact Center: Field Mappings

Field mappings are essential for converting external objects, such as CSV tables, into Nextiva’s native JSON objects. This process allows...
Nextiva Contact Center: Dispositions

Dispositions in Nextiva represent the outcomes of workitems that users assign after they terminate them. Users select the appropriate disposition...
Nextiva Contact Center: Time Events

Time events are utilized to define specific times for certain activities, such as national holidays, business hours, or recurring events...
Nextiva Contact Center: Recordings

The Recordings feature in Nextiva allows users to manage and analyze their call recordings effectively. Users can search for, listen...
Nextiva Contact Center: Workitem History

Click on the History icon in the Options Menu to view the history of workitems. This option also allows you...
Nextiva Contact Center: Blocked Numbers

Blocking numbers is an efficient way to manage unwanted calls or messages. When a number is added to the blacklist,...
Nextiva Contact Center: Allowed IP Addresses

The “Allowed IP Addresses” feature is a configuration tool used by administrators to grant access to the Nextiva platform. Once...
Nextiva Contact Center: Prompts

Prompts in Nextiva allow users to create, upload, view, and listen to audio messages used in various workflows. These prompts...

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