Helpful Guides, Tutorials, Videos, & FAQs

Nextiva Contact Center: Outbound Hours

Outbound Hours are the hours a company can dial out and set in the tenant’s time zone. Creating Outbound Hours ...
Nextiva Contact Center: Topics

Topics are used and created in the Company Directory to send private messages to a specified group of users, thus...
Nextiva Contact Center: Theme

Themes are a vital way to customize the look and feel of the Nextiva application, particularly its surveys. Since surveys...
Nextiva Contact Center: Tenant

The Tenant object is only visible to the system administrators and holds information that is applied globally to the application. ...
Nextiva Contact Center: Transcription

Nextiva displays a summary of the workitem provided by an AI integration. The summary is displayed at the end of...
Nextiva Contact Center: Authority Sets

Authority Sets are vital for creating customized user profiles. These sets consist of groups of authorities that define the permissions...
Nextiva Contact Center: Public Keys

A Public Key encrypts tenant files into an unreadable format before uploading them to a tenant file server. The tenant...
Nextiva Contact Center: Dial Plans

Dial Plans are used to configure which phone provider to use, depending on the number pattern being dialed. Many dial...
Nextiva Contact Center: Campaign Goals

Campaign Goals are designed to inform users of the number of work items they are expected to handle within a...
Nextiva Contact Center: Email Accounts

Creating an email account is essential for organizations that plan to use the Nextiva system to pick up and route...
Nextiva Contact Center: ETL

ETL (Extract, Transform, and Load) allows data from multiple sources to be combined in a single location. In Nextiva, an...
Nextiva Contact Center: Workflows

Search for Workflow in the Options menu. Click Plus (+) and fill out the required information.  Information Tab Field Name ...
Nextiva Contact Center: Lists

A list is an object that holds a list of leads. Once a list is uploaded to a campaign,...
Nextiva Contact Center: Load Objects

Load Objects is used to import large amounts of objects into Nextiva. For example, contacts, users, or consent are often...
Nextiva Contact Center: Regex

Regular Expressions (Regex) follow the worldwide standard for searching strings for specific sequences or patterns of characters. These can be...

Prev Next

Nextiva Support Center