Helpful Guides, Tutorials, Videos, & FAQs

Nextiva Call Center: Workflows

Customize workflows to improve customer interactions, ensuring more efficient handling of calls and services. Search for Workflow in the Options...
Nextiva Call Center: Queues

Customers waiting to connect with an agent are placed in a queue, which holds these interactions until they can be...
Nextiva Call Center: Skills

Ensure top-notch service by creating and assigning skills to agents to improve the efficiency and effectiveness of your customer experience...
Nextiva Call Center: Prompts

Prompts allow users to create, upload, view, and listen to audio messages used in various workflows. These prompts can be...
Nextiva Call Center: Business Events

Nexiva Call Center offers a range of scheduling options, allowing users to customize their schedules to meet specific needs. Business...
Nextiva Call Center: Time Events

Time events define specific times for certain activities, such as national holidays, business hours, or recurring events like daily or...
Nextiva Call Center: Purchasing phone numbers

You will be billed for any phone numbers added to your account above the contracted amount. This is based on...
Nextiva Call Center: Adding an existing phone number

Easily add an existing phone number to your account in just a few clicks. For instructions on how to purchase...
Nextiva Contact Center: Configuring and Assigning Widgets

A series of widgets can be displayed on the screen for users to see gamifications and totals of the workitems...
Nextiva Contact Center: Outbound Dialer Configuration

In Outbound Dialing, leads are dialed automatically based on: The Dial Ratio/Max Ratio The Abandon Percentage The number of agents...
Selecting digital channels for Social Media and Reviews

To get started, select the digital channels that you want to access from Nextiva. When you log into Nextiva for...
Nextiva Contact Center: Survey Actions

An action button is used to call an API. It’s the most flexible survey component and can be used...
Nextiva Contact Center: Survey Inputs

Input fields are a way for the end user of the survey to send information to the Nextiva back-end. There...
Nextiva Contact Center: Survey Panels

Panels are how different pages or sections of a user survey are configured and represent the canvas where a survey...
Playmode overview

Playmode is a dedicated workspace for agents to focus on specific incoming interactions assigned directly to them. Playmode functions as...

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