Helpful Guides, Tutorials, Videos, & FAQs

XBert Videos

Learn how XBert handles conversations, captures key details, and keeps your business connected around the clock.
Poly E400 phone tutorial

Check out the tutorial below to learn how to use your Poly E400 phones.
Poly E100-E220 phone tutorial

Check out the tutorial below to learn how to use your Poly E100-E220 phones.
Poly E500 phone tutorial

Check out the tutorial below to learn how to use your Poly E500 phones.
Poly E300 phone tutorial

Check out the tutorial below to learn how to use your Poly E300 phones.
Nextiva Call Center: User Profiles

User Profiles in Nextiva Contact Center are essential for assigning permissions and roles to different types of users. They allow...
Nextiva Call Center Network Requirements

Configuring your network correctly is essential to ensuring the optimal performance with Nextiva Call Center. Below are the minimum and...
Nextiva Call Center: Logging in

IMPORTANT: All customers must go through the service delivery process for the initial setup and to receive their initial login...
Nextiva Call Center

Nextiva Call Center empowers businesses of all sizes to manage customer interactions smoothly and efficiently. With features like advanced call...
Nextiva Call Center: Reports

Reports are generated on historical data regarding workitems, campaigns, queues, agents, agent scripting data, and more. Nextiva provides the following...
Nextiva Call Center: Supervisor Dashboard

The Nextiva Supervisor Dashboard is a comprehensive monitoring tool designed to give call center supervisors real-time visibility into key performance...
Nextiva Call Center: Agent Dashboard

The Agent Dashboard is a powerful tool designed to enhance the performance and productivity of call center agents by providing...
Nextiva Call Center: Users

Administrators handle user management in Nextiva Contact Center. Different users have distinct roles, interactions with objects, and permissions within the...
Nextiva Call Center: Campaigns

A campaign is a structured set of rules and configurations designed to address specific customer needs by organizing queues, agents,...
Nextiva Call Center: Dispositions

Dispositions in Nextiva represent the outcomes of work items that users assign after they terminate them. Users select the appropriate...

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